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UPS customer service policies per customer revenue question
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 463656" data-attributes="member: 12570"><p>I am not about to comment on the quality of our sales reps as all of the BD (Business Development) folks that I have either worked with or come in to contact with have all been the utmost professionals when dealing with our customers. Sales reps are assigned to accounts based upon annual revenue and, yes, the more experienced sales reps are assigned to the larger accounts, which makes good business sense. UPS used to have customer support people assigned specifically to what used to be called our preferred accounts, to include a separate toll free number assigned specifically for these accounts.</p><p> </p><p>I do thank you for trusting us with not only your pkg shipping needs but with your freight business as well. </p><p> </p><p>I do not know what training the BD folks have to complete or what the qualifications are to become a BD employee, whether a 4 yr degree is required or not, but, as I said above, I have yet to come in to contact with what I term an incompetent BD employee. In fact, in my center, we have a bi-lingual BD account rep (English/French) and he is a perfect fit for us as our bldg is 1/2 hour from Canada and 1 hour from Montreal and many of the businesses both along the border and within our industrial parks are owned and/or run by Canadian businesses.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 463656, member: 12570"] I am not about to comment on the quality of our sales reps as all of the BD (Business Development) folks that I have either worked with or come in to contact with have all been the utmost professionals when dealing with our customers. Sales reps are assigned to accounts based upon annual revenue and, yes, the more experienced sales reps are assigned to the larger accounts, which makes good business sense. UPS used to have customer support people assigned specifically to what used to be called our preferred accounts, to include a separate toll free number assigned specifically for these accounts. I do thank you for trusting us with not only your pkg shipping needs but with your freight business as well. I do not know what training the BD folks have to complete or what the qualifications are to become a BD employee, whether a 4 yr degree is required or not, but, as I said above, I have yet to come in to contact with what I term an incompetent BD employee. In fact, in my center, we have a bi-lingual BD account rep (English/French) and he is a perfect fit for us as our bldg is 1/2 hour from Canada and 1 hour from Montreal and many of the businesses both along the border and within our industrial parks are owned and/or run by Canadian businesses. [/QUOTE]
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