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UPS Partners
UPS mismanagement....
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<blockquote data-quote="worldwide" data-source="post: 1245084" data-attributes="member: 2193"><p>Part of the responsibility for this situation has to lay with Amazon. The online giant said, as part of its traditional post-holiday recap, that more than a million customers, a new record, had signed up for Prime membership in the third week of December, the key week to qualify for guaranteed holiday delivery. Since Prime offers "free" guaranteed two-day delivery, the unplanned extra volume that flowed into the UPS and Fedex systems was a recepie for disaster and that is exactly what happened.</p><p></p><p>If Amazon depends on UPS and Fedex to fulfill the promises they make to their customers (and they do), they need to do a better job of communicating their plans with their delivery partners. Both UPS and Fedex make peak plans based on forecasted volume (economy, projections from customers, etc). Amazon suddenly adding 1 million customers to the shipping mix was not part of the plan so UPS and Fedex can not be faulted for having at least a million unplanned air & ground packages added to the system days before Christmas. It's not simply a matter of adding addtional aircraft, trailers and delivery vehicles a few days before Christmas-every plane, trailer and package car was already taken. Add in some volume that was already behind from various weather events around the country and it makes for an ugly situation. </p><p></p><p>I don't believe this can be blamed on squarely on UPS management. Where there could be some blame on UPS management is that they did not say "no" when certain large customers came to them at the last minute and said - "here's tens of thousands of unplanned packages to delivery, please help."</p></blockquote><p></p>
[QUOTE="worldwide, post: 1245084, member: 2193"] Part of the responsibility for this situation has to lay with Amazon. The online giant said, as part of its traditional post-holiday recap, that more than a million customers, a new record, had signed up for Prime membership in the third week of December, the key week to qualify for guaranteed holiday delivery. Since Prime offers "free" guaranteed two-day delivery, the unplanned extra volume that flowed into the UPS and Fedex systems was a recepie for disaster and that is exactly what happened. If Amazon depends on UPS and Fedex to fulfill the promises they make to their customers (and they do), they need to do a better job of communicating their plans with their delivery partners. Both UPS and Fedex make peak plans based on forecasted volume (economy, projections from customers, etc). Amazon suddenly adding 1 million customers to the shipping mix was not part of the plan so UPS and Fedex can not be faulted for having at least a million unplanned air & ground packages added to the system days before Christmas. It's not simply a matter of adding addtional aircraft, trailers and delivery vehicles a few days before Christmas-every plane, trailer and package car was already taken. Add in some volume that was already behind from various weather events around the country and it makes for an ugly situation. I don't believe this can be blamed on squarely on UPS management. Where there could be some blame on UPS management is that they did not say "no" when certain large customers came to them at the last minute and said - "here's tens of thousands of unplanned packages to delivery, please help." [/QUOTE]
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