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UPS overgoods/lost items assistance
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<blockquote data-quote="Cmjb13" data-source="post: 5632969" data-attributes="member: 106658"><p>Hello,</p><p></p><p>I have an issue maybe someone can assist me with. I’ll say that in 25 years of shipping with various carriers, I have never experienced anything like this.</p><p></p><p>I shipped a package on 6/26 which contained several items including 2 video game pcb boards, 1 Joystick/controller & 2 wiring harnesses. I packaged the items quite well, no different than I’ve packed any other package.</p><p></p><p>The recipient received only the 2 video game boards damaged in what looks to be a separate thin piece of cardboard or just a portion of the original box (it’s difficult to tell)</p><p></p><p>I went to a UPS customer service center and explained the whole situation. They believe that the package got damaged on an assembly line/conveyor belt and since only the 2 boards were with my original label, that is what continued on to the recipient. They took a picture of the joystick and the woman there said she would text it to someone who may be able to assist. I also provided them an itemized list of all the contents as well as my cell phone number and email address. </p><p></p><p>The video games boards are very difficult to replace (not impossible) since they cannot be repaired. However, the joystick is basically impossible to replace.</p><p></p><p>I’m hopeful that the remaining lost items were sent to some sort of lost and found (ups overgoods?) The transit history is below if it’s helpful to any degree</p><p></p><table style='width: 100%'><tr><td>06/29/2023<br /> 1:00 P.M.</td><td><strong>Delivered</strong> <br /> DELIVERED<br /> Eagan, MN, US</td></tr><tr><td>06/29/2023<br /> 9:09 A.M.</td><td><strong>Out for Delivery</strong> <br /> Out For Delivery Today<br /> Eagan, MN, United States</td></tr><tr><td>06/29/2023<br /> 4:20 A.M.</td><td><strong>On the Way</strong> <br /> Processing at UPS Facility<br /> Eagan, MN, United States</td></tr><tr><td>06/28/2023<br /> 11:29 P.M.</td><td>Arrived at Facility<br /> Eagan, MN, United States</td></tr><tr><td>06/28/2023<br /> 8:13 A.M.</td><td>Departed from Facility<br /> Hodgkins, IL, United States</td></tr><tr><td>06/28/2023<br /> 5:51 A.M.</td><td>Arrived at Facility<br /> Hodgkins, IL, United States</td></tr><tr><td>06/27/2023<br /> 2:50 A.M.</td><td>Departed from Facility<br /> Secaucus, NJ, United States</td></tr><tr><td>06/27/2023<br /> 12:26 A.M.</td><td>Origin Scan</td></tr></table><p></p><p>I have insurance on the package and a claim in process, but even if I receive reimbursement, I’d much rather have the joystick. </p><p></p><p>Does anyone know the best way I can contact the lost and found or overgoods department to see if the joystick can be located?</p><p></p><p>I truly appreciate any assistance that can be helpful.</p><p></p><p>Thank you in advance</p></blockquote><p></p>
[QUOTE="Cmjb13, post: 5632969, member: 106658"] Hello, I have an issue maybe someone can assist me with. I’ll say that in 25 years of shipping with various carriers, I have never experienced anything like this. I shipped a package on 6/26 which contained several items including 2 video game pcb boards, 1 Joystick/controller & 2 wiring harnesses. I packaged the items quite well, no different than I’ve packed any other package. The recipient received only the 2 video game boards damaged in what looks to be a separate thin piece of cardboard or just a portion of the original box (it’s difficult to tell) I went to a UPS customer service center and explained the whole situation. They believe that the package got damaged on an assembly line/conveyor belt and since only the 2 boards were with my original label, that is what continued on to the recipient. They took a picture of the joystick and the woman there said she would text it to someone who may be able to assist. I also provided them an itemized list of all the contents as well as my cell phone number and email address. The video games boards are very difficult to replace (not impossible) since they cannot be repaired. However, the joystick is basically impossible to replace. I’m hopeful that the remaining lost items were sent to some sort of lost and found (ups overgoods?) The transit history is below if it’s helpful to any degree [TABLE] [TR] [TD]06/29/2023 1:00 P.M.[/TD] [TD][B]Delivered[/B] DELIVERED Eagan, MN, US[/TD] [/TR] [TR] [TD]06/29/2023 9:09 A.M.[/TD] [TD][B]Out for Delivery[/B] Out For Delivery Today Eagan, MN, United States[/TD] [/TR] [TR] [TD]06/29/2023 4:20 A.M.[/TD] [TD][B]On the Way[/B] Processing at UPS Facility Eagan, MN, United States[/TD] [/TR] [TR] [TD]06/28/2023 11:29 P.M.[/TD] [TD]Arrived at Facility Eagan, MN, United States[/TD] [/TR] [TR] [TD]06/28/2023 8:13 A.M.[/TD] [TD]Departed from Facility Hodgkins, IL, United States[/TD] [/TR] [TR] [TD]06/28/2023 5:51 A.M.[/TD] [TD]Arrived at Facility Hodgkins, IL, United States[/TD] [/TR] [TR] [TD]06/27/2023 2:50 A.M.[/TD] [TD]Departed from Facility Secaucus, NJ, United States[/TD] [/TR] [TR] [TD]06/27/2023 12:26 A.M.[/TD] [TD]Origin Scan[/TD] [/TR] [/TABLE] I have insurance on the package and a claim in process, but even if I receive reimbursement, I’d much rather have the joystick. Does anyone know the best way I can contact the lost and found or overgoods department to see if the joystick can be located? I truly appreciate any assistance that can be helpful. Thank you in advance [/QUOTE]
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