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<blockquote data-quote="Bubblehead" data-source="post: 924657" data-attributes="member: 14176"><p>I think what happens in these instances, where hourlies openly question directives, is frontline managers like Dragon resent it because they cannot openly question them whether they want to or not.</p><p>Reality has it that they are not managers at all, rather faciltators.</p><p>This developement in UPS's culture over past years , in my opinion, is our biggest weakness.</p><p>The assembly line/cookie cutter mentality has little to no place in this business.</p><p>A true managers ability to evaluate and assess frontline issues was once an integral part of the sucess of a centers operation.</p><p>Now they are simply instructed to cram 6 lbs of crap into a 5 lb sack and are chastized when they get some on their shoes.</p></blockquote><p></p>
[QUOTE="Bubblehead, post: 924657, member: 14176"] I think what happens in these instances, where hourlies openly question directives, is frontline managers like Dragon resent it because they cannot openly question them whether they want to or not. Reality has it that they are not managers at all, rather faciltators. This developement in UPS's culture over past years , in my opinion, is our biggest weakness. The assembly line/cookie cutter mentality has little to no place in this business. A true managers ability to evaluate and assess frontline issues was once an integral part of the sucess of a centers operation. Now they are simply instructed to cram 6 lbs of crap into a 5 lb sack and are chastized when they get some on their shoes. [/QUOTE]
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