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<blockquote data-quote="UPS Lifer" data-source="post: 566512" data-attributes="member: 9789"><p>A manager who is doing his job should care. I believe in what is fair and right should be fought for. I would not sit back if a driver was being hosed.</p><p>Time studies should be up to date. If one is out of balance, it should be put back into alignment and made right for everyone's sake. A fair and just manager will fight for his/her driver if the driver is right. </p><p></p><p>That being said..</p><p></p><p>If management is doing their job and not succumbing to the will of the micro-managers then there might be a whole lot of areas to fix besides the TS. </p><p></p><p>A proper "performance OJS" should be planned out, also previous OJS and area trace reviewed. The supervisor should make sure that the load is not the issue and should be loaded in sequence. I realize that for some if not most drivers, this may be the biggest issue but for purpose of the OJS, it should be taken out of the equation. </p><p></p><p>I used to make notes of time lost and time gained and review it with the driver prior to the WOR coming out the next day. This was not always possible but my notes were on the actual OJS form and could be reviewed. </p><p></p><p>If there was a big discrepancy from my notes to the over/under and also all of the performance indicators such as miles, pieces, stops, SPORH etc. then a supervisor could make a determination as to what way to go from there. </p><p></p><p>I sometimes wonder how well trained these new supervisors as well as young managers are compared to years ago. </p><p></p><p>I can recall going to mini TS schools to teach us the basics of TS as well as OJS schools which covered all aspects including dealing with difficult drivers vs the avg driver. These things were part of the strategic planning process to improve performance in a district. .... <em>"back in the day"</em>!</p><p></p><p>Is this something (training) that has become an "Achilles Heal" to UPS? I am interested to hear your thoughts on this.</p></blockquote><p></p>
[QUOTE="UPS Lifer, post: 566512, member: 9789"] A manager who is doing his job should care. I believe in what is fair and right should be fought for. I would not sit back if a driver was being hosed. Time studies should be up to date. If one is out of balance, it should be put back into alignment and made right for everyone's sake. A fair and just manager will fight for his/her driver if the driver is right. That being said.. If management is doing their job and not succumbing to the will of the micro-managers then there might be a whole lot of areas to fix besides the TS. A proper "performance OJS" should be planned out, also previous OJS and area trace reviewed. The supervisor should make sure that the load is not the issue and should be loaded in sequence. I realize that for some if not most drivers, this may be the biggest issue but for purpose of the OJS, it should be taken out of the equation. I used to make notes of time lost and time gained and review it with the driver prior to the WOR coming out the next day. This was not always possible but my notes were on the actual OJS form and could be reviewed. If there was a big discrepancy from my notes to the over/under and also all of the performance indicators such as miles, pieces, stops, SPORH etc. then a supervisor could make a determination as to what way to go from there. I sometimes wonder how well trained these new supervisors as well as young managers are compared to years ago. I can recall going to mini TS schools to teach us the basics of TS as well as OJS schools which covered all aspects including dealing with difficult drivers vs the avg driver. These things were part of the strategic planning process to improve performance in a district. .... [I]"back in the day"[/I]! Is this something (training) that has become an "Achilles Heal" to UPS? I am interested to hear your thoughts on this. [/QUOTE]
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