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Brown Cafe UPS Forum
UPS Discussions
what to expect in 2010???
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<blockquote data-quote="grgrcr88" data-source="post: 654822" data-attributes="member: 16611"><p>Yoe people and your numbers!!! You cannot measure service with a computer, sure you may be on time and less missorts and so on but the service in the end comes from the drivers. The problem now is we have no chance to make the personal connections with the customers that we used to. People would pay a bit more because they knew their driver, trusted their driver, hell I have been to weddings of my customers, even been in weddings of my customers.</p><p> </p><p>Fact is now if I spend the time to say anything more than Hello, please sign for this. I am "stealing time". </p><p> </p><p>I assure you, without the personal touch, people will 100% of the time go with the cheaper option.(Which ain't UPS)</p></blockquote><p></p>
[QUOTE="grgrcr88, post: 654822, member: 16611"] Yoe people and your numbers!!! You cannot measure service with a computer, sure you may be on time and less missorts and so on but the service in the end comes from the drivers. The problem now is we have no chance to make the personal connections with the customers that we used to. People would pay a bit more because they knew their driver, trusted their driver, hell I have been to weddings of my customers, even been in weddings of my customers. Fact is now if I spend the time to say anything more than Hello, please sign for this. I am "stealing time". I assure you, without the personal touch, people will 100% of the time go with the cheaper option.(Which ain't UPS) [/QUOTE]
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what to expect in 2010???
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