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What TSG is
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<blockquote data-quote="boggs128" data-source="post: 5872453" data-attributes="member: 109673"><p>TSG really does almost everything. You can really rely on the documentation very often bc a LOT of times there will be issues that come up ESPECIALLY when it's a new rollout of software and they tried to roll it out too fast and there's bugs left and right and that's when your IS skills come into play. Also, you've got the package car software that you use the laptop and plug into the diagnostics port in order to make vehicle changes which take a lot of time to build and a lot of times they don't have an extra to spare so that can be a critical issue especially if you're having licensing problems and having to get new licensing. You create USE CASES, Databases in MSAccess, Building and Network Diagrams in Vizio, Paint, or whatever software floats your boat, I forget what the software and package dimension machine was called bc I only had one issue with that during the 1 year I was contracted to work there (they got rid of all of their TSG and started hiring outside contractors for particular assignments at a facility that lasted a day or a week so didnt have to keep TSG on the clock all the time) but the software is complex and easy to make mistakes and any docs you had were FAR from perfect and you had to try and figure it out yourself and again thats what good IT Professionals are able to do bc the docs are usually outdated and wrong anyways we use our knowledge of information systems, our ingenuity, our experience, and our curiosity to solve complex problems and if we cannot after searching on Google, asking questions, and looking at documentation then we escalate it to someone who HOPEFULLY can and if you're like me you will get ALL the details so you know EXACTLY what the problem is and follow every troubleshooting step the upper level players do and learn everything you can in case the issue happens in the future and 90% of the time it'll help you solve other issues in the future. ALWAYS learn what you can and TSG is basically a HYBRID of everything you WILL be in the print server updating and installing printer drivers and software and you will be troubleshooting and backing up Servers and you will even be getting into some low level security tasks and scripting at times and some coding but usually just copying code to do installations etc. You will be mapping drives and transferring files remotely and I didn't use active directory at all I had a ZERO access to Active Directory and couldn't fully provision a new PC. Anyways it's a very good job I liked it a lot abd you will learn a lot bit remember, depending on where you're located or what's going on at the time you may have one of the top dogs of UPS asking you to hurry and do something or fix something and you don't really have a quick way to satisfy that end-user so you will have to try everything in your power before escalating. Make sure you know who everyone is you don't want the CEO coming in and saying "Hey, my display has all these lines going through the screen and I really need this thing fixed immediately!" and your response is like sir, I have a few laptops ahead of yours so I'll try to get your laptop fixed by Friday and it's only Tuesday and the CEO will have to leave by the end of the workday because believe me you WILL hear about it right then when he fires you or your boss is going to send a very kindly worded email to you about how stupid you are either way, if you're in a main facility make sure you get to know the head people in each department and others that come by every now and again.</p></blockquote><p></p>
[QUOTE="boggs128, post: 5872453, member: 109673"] TSG really does almost everything. You can really rely on the documentation very often bc a LOT of times there will be issues that come up ESPECIALLY when it's a new rollout of software and they tried to roll it out too fast and there's bugs left and right and that's when your IS skills come into play. Also, you've got the package car software that you use the laptop and plug into the diagnostics port in order to make vehicle changes which take a lot of time to build and a lot of times they don't have an extra to spare so that can be a critical issue especially if you're having licensing problems and having to get new licensing. You create USE CASES, Databases in MSAccess, Building and Network Diagrams in Vizio, Paint, or whatever software floats your boat, I forget what the software and package dimension machine was called bc I only had one issue with that during the 1 year I was contracted to work there (they got rid of all of their TSG and started hiring outside contractors for particular assignments at a facility that lasted a day or a week so didnt have to keep TSG on the clock all the time) but the software is complex and easy to make mistakes and any docs you had were FAR from perfect and you had to try and figure it out yourself and again thats what good IT Professionals are able to do bc the docs are usually outdated and wrong anyways we use our knowledge of information systems, our ingenuity, our experience, and our curiosity to solve complex problems and if we cannot after searching on Google, asking questions, and looking at documentation then we escalate it to someone who HOPEFULLY can and if you're like me you will get ALL the details so you know EXACTLY what the problem is and follow every troubleshooting step the upper level players do and learn everything you can in case the issue happens in the future and 90% of the time it'll help you solve other issues in the future. ALWAYS learn what you can and TSG is basically a HYBRID of everything you WILL be in the print server updating and installing printer drivers and software and you will be troubleshooting and backing up Servers and you will even be getting into some low level security tasks and scripting at times and some coding but usually just copying code to do installations etc. You will be mapping drives and transferring files remotely and I didn't use active directory at all I had a ZERO access to Active Directory and couldn't fully provision a new PC. Anyways it's a very good job I liked it a lot abd you will learn a lot bit remember, depending on where you're located or what's going on at the time you may have one of the top dogs of UPS asking you to hurry and do something or fix something and you don't really have a quick way to satisfy that end-user so you will have to try everything in your power before escalating. Make sure you know who everyone is you don't want the CEO coming in and saying "Hey, my display has all these lines going through the screen and I really need this thing fixed immediately!" and your response is like sir, I have a few laptops ahead of yours so I'll try to get your laptop fixed by Friday and it's only Tuesday and the CEO will have to leave by the end of the workday because believe me you WILL hear about it right then when he fires you or your boss is going to send a very kindly worded email to you about how stupid you are either way, if you're in a main facility make sure you get to know the head people in each department and others that come by every now and again. [/QUOTE]
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