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What would you do?
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<blockquote data-quote="soberups" data-source="post: 1042574" data-attributes="member: 14668"><p>1. In the scenario described, I would hand the packages to the customer rather than leaving them sitting on the ground for the customer to bend over and pick up.</p><p></p><p>2. Since it is the <em>driver</em> who will be accused of failing to follow proper DR methods and the <em>driver</em> who will be defending his decision at a grievance hearing if the customer files a claim and the company attempts to make him/her pay for the lost package, it is therefore up to the <em>driver</em> to decide whether or not to release a given package without obtaining a signature. The company <em>cannot</em> have it both ways.</p><p></p><p>3. As a general rule I will try to scan the package while walking, but if the package is large or awkward or has a partially obscured bar code this may not always be possible. Sometimes I will scan it in the car; sometimes I will wait until I am at the customers door. It all depends upon the particular circumstance.</p><p></p><p>4. The multitude of "methods" for doing our job have been carefully designed by the company so that by following one you automatically violate another. The goal is to create a scenario in which the employee is <em>always</em> at fault and can be blamed when something goes wrong. Heads they win, tails you lose.</p></blockquote><p></p>
[QUOTE="soberups, post: 1042574, member: 14668"] 1. In the scenario described, I would hand the packages to the customer rather than leaving them sitting on the ground for the customer to bend over and pick up. 2. Since it is the [I]driver[/I] who will be accused of failing to follow proper DR methods and the [I]driver[/I] who will be defending his decision at a grievance hearing if the customer files a claim and the company attempts to make him/her pay for the lost package, it is therefore up to the [I]driver[/I] to decide whether or not to release a given package without obtaining a signature. The company [I]cannot[/I] have it both ways. 3. As a general rule I will try to scan the package while walking, but if the package is large or awkward or has a partially obscured bar code this may not always be possible. Sometimes I will scan it in the car; sometimes I will wait until I am at the customers door. It all depends upon the particular circumstance. 4. The multitude of "methods" for doing our job have been carefully designed by the company so that by following one you automatically violate another. The goal is to create a scenario in which the employee is [I]always[/I] at fault and can be blamed when something goes wrong. Heads they win, tails you lose. [/QUOTE]
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