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What would you do?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1043032" data-attributes="member: 12570"><p>Could it be that the folks at Integrad are having the trainees get a signature rather than DRing the package to give them more practice with the DIAD?</p><p></p><p>If I walk in tomorrow morning and the center manager directs that we are to obtain a signature whenever we make contact with the consignee I would most certainly follow that directive; however, I have to think that the folks who implemented driver release knew what they were doing and that the cost of the occasional claim would be more than offset by the money saved by delivering the package on the first attempt and in the most efficient manner possible.</p><p></p><p>Let's assume that you have 100 residential stops and since it is a holiday every single person is home. Let's further assume that it takes 5 seconds to hand the package to the customer and 30 seconds to obtain and clarify a signature. 25 seconds * 100 stops is 2,500 seconds, which works out to just over 41 minutes. (The 30 seconds may be on the high side but we tend to spend more time chatting while waiting for a signature as opposed to handing the package to the customer)</p><p></p><p>If your center team is directing you to obtain a signature if you make customer contact then by all means you should do so. I am glad that I work for a center team that uses common sense.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1043032, member: 12570"] Could it be that the folks at Integrad are having the trainees get a signature rather than DRing the package to give them more practice with the DIAD? If I walk in tomorrow morning and the center manager directs that we are to obtain a signature whenever we make contact with the consignee I would most certainly follow that directive; however, I have to think that the folks who implemented driver release knew what they were doing and that the cost of the occasional claim would be more than offset by the money saved by delivering the package on the first attempt and in the most efficient manner possible. Let's assume that you have 100 residential stops and since it is a holiday every single person is home. Let's further assume that it takes 5 seconds to hand the package to the customer and 30 seconds to obtain and clarify a signature. 25 seconds * 100 stops is 2,500 seconds, which works out to just over 41 minutes. (The 30 seconds may be on the high side but we tend to spend more time chatting while waiting for a signature as opposed to handing the package to the customer) If your center team is directing you to obtain a signature if you make customer contact then by all means you should do so. I am glad that I work for a center team that uses common sense. [/QUOTE]
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