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What would you do?
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<blockquote data-quote="soberups" data-source="post: 1539799" data-attributes="member: 14668"><p>But the dock was unavailable and the 11:30 deadline they have imposed cannot be met. If the customer refuses to accept deliveries at an alternate time/location then they are refusing the delivery period. Send the packages back. UPS has already collected revenue for those packages, so we will collect even <em>more</em> revenue when those same packages get re-shipped. Eventually, the consignee will grow tired of having their shipments RTS's and will have no choice but to make some sort of reasonable arrangements for receiving deliveries.</p></blockquote><p></p>
[QUOTE="soberups, post: 1539799, member: 14668"] But the dock was unavailable and the 11:30 deadline they have imposed cannot be met. If the customer refuses to accept deliveries at an alternate time/location then they are refusing the delivery period. Send the packages back. UPS has already collected revenue for those packages, so we will collect even [I]more[/I] revenue when those same packages get re-shipped. Eventually, the consignee will grow tired of having their shipments RTS's and will have no choice but to make some sort of reasonable arrangements for receiving deliveries. [/QUOTE]
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