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What would you do?
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<blockquote data-quote="PhatAzz" data-source="post: 1541082" data-attributes="member: 15930"><p>Have had this happen several times. These large volume customers know without a doubt when UPS will be delivering their stuff to them. Customers often state " I can set my watch......" If it's not important to the customer to have a dock open for deliveries, it's not important to me either. I have told customers this and explained that it is unacceptable for me to "MISS" other customer's deliveries having to wait on an open dock for them. I always ask them if it would be acceptable to them if I couldn't deliver their stuff today because I was waiting down the road at 8 other places for an open dock - Sorry, I just didn't have time to get to yours today. I ask them if that would be an acceptable answer. They always say "Nope, it's not acceptable." I say to them "But you expect me to do that to someone else for your deliveries?" </p><p>Record it Closed 1, Notify someone in authority at the dock and move on. Try if you can to come back but I wouldn't commit to it. Yeah, it's a PITA to carry the stuff around all day. I've even found the Feeder CPU drivers and recorded everything as I off loaded on to their empty pickup trailer.</p></blockquote><p></p>
[QUOTE="PhatAzz, post: 1541082, member: 15930"] Have had this happen several times. These large volume customers know without a doubt when UPS will be delivering their stuff to them. Customers often state " I can set my watch......" If it's not important to the customer to have a dock open for deliveries, it's not important to me either. I have told customers this and explained that it is unacceptable for me to "MISS" other customer's deliveries having to wait on an open dock for them. I always ask them if it would be acceptable to them if I couldn't deliver their stuff today because I was waiting down the road at 8 other places for an open dock - Sorry, I just didn't have time to get to yours today. I ask them if that would be an acceptable answer. They always say "Nope, it's not acceptable." I say to them "But you expect me to do that to someone else for your deliveries?" Record it Closed 1, Notify someone in authority at the dock and move on. Try if you can to come back but I wouldn't commit to it. Yeah, it's a PITA to carry the stuff around all day. I've even found the Feeder CPU drivers and recorded everything as I off loaded on to their empty pickup trailer. [/QUOTE]
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