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What would you have done? More important, what will you do in the future?
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<blockquote data-quote="soberups" data-source="post: 816705" data-attributes="member: 14668"><p>There is a fine line between merely tolerating an obnoxious customer and being subjected to verbal abuse. Sometimes that line is fuzzy. I can accept the former but I will <em>not</em> accept the latter.</p><p> </p><p>The customer certainly has the right to instruct us (within reason) which door they wish us to use for deliveries. But when that customer is standing right in front of us and tells us he "wont sign for the box until we walk over to that door and ring the bell" just to be a jerk and make a point, he has crossed the over the "obnoxious" line and is now being verbally abusive.</p><p> </p><p>In the situation described, I would politely inform the customer that I will be more than happy to make all <em>future</em> deliveries to the door of his choosing, but that for today I will go ahead and get his signature for the package <em>here and now</em>. If he refused to sign, I would keep my mouth shut, sheet the package as refused and RTS it. My responsibility to be polite and professional towards UPS's customers does <strong>not</strong> have to be fulfilled at the expense of my self-respect and dignity.</p></blockquote><p></p>
[QUOTE="soberups, post: 816705, member: 14668"] There is a fine line between merely tolerating an obnoxious customer and being subjected to verbal abuse. Sometimes that line is fuzzy. I can accept the former but I will [I]not[/I] accept the latter. The customer certainly has the right to instruct us (within reason) which door they wish us to use for deliveries. But when that customer is standing right in front of us and tells us he "wont sign for the box until we walk over to that door and ring the bell" just to be a jerk and make a point, he has crossed the over the "obnoxious" line and is now being verbally abusive. In the situation described, I would politely inform the customer that I will be more than happy to make all [I]future[/I] deliveries to the door of his choosing, but that for today I will go ahead and get his signature for the package [I]here and now[/I]. If he refused to sign, I would keep my mouth shut, sheet the package as refused and RTS it. My responsibility to be polite and professional towards UPS's customers does [B]not[/B] have to be fulfilled at the expense of my self-respect and dignity. [/QUOTE]
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What would you have done? More important, what will you do in the future?
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