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Where to put the package.......
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<blockquote data-quote="AssistantSanta" data-source="post: 905314" data-attributes="member: 38503"><p>They're both in wrong. Customer may have had legitimate reason to video tape for documentation especially if he's had problems more than once. Perhaps he's had something water damaged and go the run arounds from UPS claims, but stating "I will post it on YouTube" were fight words.</p><p></p><p>I feel that the driver talked back too much. Remember, drivers are public contact employees just like the customer counter people. "customer is always right" treatment applies. The YouTube clip is obviously missing to the point that led to the driver standing on the front porch on the phone with the center.</p><p></p><p>I would have attempted to smooth it out by nicely BSed my way through, and that I will be careful in future. If he isn't satisfied, I'd have asked what he'd like to see done and inform he has the option to refuse it or to call the 800 number to address concerns.</p><p></p><p>Telling the center "he says i will be on Youtube by end of the night" making sure the customer should can hear it was inappropriate. </p><p></p><p>If the inside did get wet and the "electronics" was from a mega major account shipper, I would call the shipper and request them to contact their UPS account rep. I've learned UPS' care factor goes up thousand fold based if the complaint comes from important customers with the decision power to "use someone else", which is possible if a bunch of Amazon.com customers complain to Amazon about wet Kindle.</p></blockquote><p></p>
[QUOTE="AssistantSanta, post: 905314, member: 38503"] They're both in wrong. Customer may have had legitimate reason to video tape for documentation especially if he's had problems more than once. Perhaps he's had something water damaged and go the run arounds from UPS claims, but stating "I will post it on YouTube" were fight words. I feel that the driver talked back too much. Remember, drivers are public contact employees just like the customer counter people. "customer is always right" treatment applies. The YouTube clip is obviously missing to the point that led to the driver standing on the front porch on the phone with the center. I would have attempted to smooth it out by nicely BSed my way through, and that I will be careful in future. If he isn't satisfied, I'd have asked what he'd like to see done and inform he has the option to refuse it or to call the 800 number to address concerns. Telling the center "he says i will be on Youtube by end of the night" making sure the customer should can hear it was inappropriate. If the inside did get wet and the "electronics" was from a mega major account shipper, I would call the shipper and request them to contact their UPS account rep. I've learned UPS' care factor goes up thousand fold based if the complaint comes from important customers with the decision power to "use someone else", which is possible if a bunch of Amazon.com customers complain to Amazon about wet Kindle. [/QUOTE]
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