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why does Ground keep ignoring residential pickups?
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<blockquote data-quote="MrFedEx" data-source="post: 1159680" data-attributes="member: 12508"><p>For years now, I have been queried at least several times per week by customers about Ground shipments that have been sitting there for days, waiting to be picked-up. I always politely refuse the package and tell them to call the 800 number and complain. We are always hearing from Ground contractors here on BC how great Ground is and how far they've come in terms of improving service. So, why is this still happening? At Express, a missed pickup is a really big deal, and someone will be disciplined if there isn't a really good reason for not being there by the customer close time or just not getting it at all. With all of the turnover and new people, it has become much more of a problem than it used to be.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1159680, member: 12508"] For years now, I have been queried at least several times per week by customers about Ground shipments that have been sitting there for days, waiting to be picked-up. I always politely refuse the package and tell them to call the 800 number and complain. We are always hearing from Ground contractors here on BC how great Ground is and how far they've come in terms of improving service. So, why is this still happening? At Express, a missed pickup is a really big deal, and someone will be disciplined if there isn't a really good reason for not being there by the customer close time or just not getting it at all. With all of the turnover and new people, it has become much more of a problem than it used to be. [/QUOTE]
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