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Worst experience with a customer
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<blockquote data-quote="soberups" data-source="post: 1573735" data-attributes="member: 14668"><p>Bear in mind whenever dealing with an abusive customer that the odds are pretty good that someone nearby has a smartphone, which means you are less than 5 minutes away from being visible world wide on YouTube, or even the local news if things get really out of hand. Your best defense is to refuse to participate in the insanity. Be polite. Be boring. Repeating "have a nice day sir" over and over again, regardless of what the customer says, will accomplish 2 things: it will royally piss them off, and it will be proof that you did not escalate the situation if someone is recording the incident.</p></blockquote><p></p>
[QUOTE="soberups, post: 1573735, member: 14668"] Bear in mind whenever dealing with an abusive customer that the odds are pretty good that someone nearby has a smartphone, which means you are less than 5 minutes away from being visible world wide on YouTube, or even the local news if things get really out of hand. Your best defense is to refuse to participate in the insanity. Be polite. Be boring. Repeating "have a nice day sir" over and over again, regardless of what the customer says, will accomplish 2 things: it will royally piss them off, and it will be proof that you did not escalate the situation if someone is recording the incident. [/QUOTE]
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Worst experience with a customer
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