Worst experience with a customer

Discussion in 'UPS Discussions' started by box_beeyotch, Apr 1, 2015.

  1. box_beeyotch

    box_beeyotch Well-Known Member

    I didn't yet come across a thread for this, so I'm curious, what are some awful encounters you all have had with certain customers?
     
  2. box_beeyotch

    box_beeyotch Well-Known Member

    I'd say mine was once when I delivered to a dollar General, had a handcart full of boxes going in the front door. As I'm walking in, a lady in line sees me turns away, and then backs into me and knocks a few packages off the cart. Instead of an apology or my bad, I get the worst reaming of my short career so far, followed by her writing down my truck number and telling me she was going to make sure I never drove again. The whole time I didn't say a single word, silency is deadly my brothers and sisters.
     
  3. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Probably the moron that chewed me good for knocking on the dock door not ringing the bell. I laughed at him. I guess he wasn't joking. Lol

    Oh you mean other than wal mart of course. Because everyone knows wal mart is the worst.
     
  4. box_beeyotch

    box_beeyotch Well-Known Member

    I agree with that last statement, the one I drop to is always some type of hassle. But then again, the people work for wal Mart so Ive come to expect it.
     
  5. CHALLY9TX

    CHALLY9TX Active Member

    I like delivering to walmart. The receivers I deal with are awesome.
     
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  6. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    How long ago was this?
     
  7. Wally

    Wally Hailing from Parts Unknown.

    Some 300 pound she-beast coming on to me!... I ran like a runner-gunner!
     
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  8. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Said no one ever
     
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  9. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Route I use to cover a lot had a receptionist that had to 350-400 lbs.

    Everytime the regular drive came back he said she was always talking about the "cute" cover driver. Lol
     
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  10. 9.5er

    9.5er Well-Known Member

    I have delivered to 4 different walmarts in my days. 3 of them are terrible. The one I deliver to the most is pretty decent. I went to high school with the guy that works in receiving. If I get there and the docks are full he will run a pallet outside the door for me to put his boxes on.
     
  11. retiredTxfeeder

    retiredTxfeeder cap'n crunch

    Early in my career I had a delivery to an elderly couple. They were probably in their 70's. The man was about 5' 6" and 120 lbs soaking wet. He told me he was going to open up the packages to make sure they weren't damaged before he signed. I told him he couldn't do that. He went off on this tangent about how 10 years or so ago, he had a package delivered by UPS that was damaged, and he was STILL waiting for UPS to pay the claim. He even pulled the 10 year old receipt out of his wallet to show me. He started tearing into the boxes anyway. I told him once again he wasn't allowed to do that. He said something to the effect of "I think I can probably whoop your ass if need be." I was about 23 years old, 6' and about 230 lbs and the best shape of my life. His wife was off to the side watching. I walked over to her to try to reason with her. I told her that her husband had threatened me and If I had to defend myself, he would probably get the raw end of the deal. I'd never harm anyone that old in reality. She told him "honey, just sign for them, I'm sure they are fine." He signed and I left. Nobody was the worse for wear.
     
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  12. DriverMD

    DriverMD Active Member

    Whenever someone with a long country drive way tracks you down and gives you hell for not driving down their road when its covered in matted down snow. Thats always nice. Had a guy tell me I knocked too loudly on his door to get a signature. Yeah here's a package from across the country delivered to your door step, sorry for knocking too loud...
     
  13. 9.5er

    9.5er Well-Known Member

    My worst experience was walking into what I thought was a business but ended up being an apartment above a business. (The rest of the apartments were businesses) Door was unlocked so I walked right in and there sat two dudes watching porn. Thankfully they were both fully dressed.
     
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  14. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    I love it when someone pulls this on me.

    As soon as they open it I walk off and say it's yours now.
     
  15. retiredTxfeeder

    retiredTxfeeder cap'n crunch

    I would have done that, except there was no driver release back then.. Signature was required.
     
  16. Operational needs

    Operational needs Well-Known Member

    I had a customer about a month ago who was receiving 4 boxes. I could tell by the sound of them that the stuff was packaged poorly. One box didn't even have tape on the bottom. The flaps were just folded.

    The woman opened one before I could stop her. I told her she had to sign first and threatened to leave with them when she insisted she had to open them first. I had a bad feeling about the whole situation. I think the woman had gotten fired and they were sending her the stuff from her office. She was livid. It looked as if the stuff was just dumped in the box, fragile things and all, with a few random pieces of newspaper here and there. I felt bad for her because I'm sure everything was broken.
     
  17. Re-Raise

    Re-Raise Well-Known Member

    About 20 years ago, when I was a rookie, I had a return package for a guy that ran a little hotel.

    Apparently he had purchased some 30 pound part for something to do with the water treatment. It turned out to be some scam and he tried to send it back to the people who sold it to him and get his money back.

    The package came back to him as out of business. I tried to get him to sign for it, and he acted like it was my fault he wasn't getting his money back. He ran to my package car and threw it into the back through the open bulkhead door.

    I told him to get out of my truck and called the center. They said bring it back to the center and we will just throw it away.
     
  18. TooTechie

    TooTechie Geek in Brown

    Yeah I had a very large black woman ask me for my number the other day. 867....
     
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  19. ArcherUTR

    ArcherUTR Active Member

    I ain't even got the time...
     
  20. Baba gounj

    Baba gounj pensioner

    You want ugly customers .
    Try working at the Customer Counter .
    I've been verbally & physically attacked and had a Div . HR mgr try to railroad off the job with a false claim of abuse ( I was on vacation during the alleged incident ) .