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Brown Cafe UPS Forum
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Worst experience with a customer
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<blockquote data-quote="dezguy" data-source="post: 1574651" data-attributes="member: 49811"><p>I had a customer that expected me to drive to various locations of their store if no one was at the specified delivery point. I explained that would not be happening to which they told me they pay extra to get stuff delivered by Express so we should be bending over backwards for them. I guess they didn't like it when I told them I have many other customers who pay extra for Express so they have the option of specifying a delivery point or they could pick up their packages at the station because a couple of weeks later, my manger came to laughing with a complaint he got claiming I was swearing and yelling at them.</p><p></p><p>He thought it was funny but I did not. I don't find the humour in someone trying to get you fired because they're butthurt they didn't get their way. All of a sudden, that stop went from a pre lunch delivery to my last delivery of the day, when I get them and when I do get them, my phone is recording the whole delivery.</p></blockquote><p></p>
[QUOTE="dezguy, post: 1574651, member: 49811"] I had a customer that expected me to drive to various locations of their store if no one was at the specified delivery point. I explained that would not be happening to which they told me they pay extra to get stuff delivered by Express so we should be bending over backwards for them. I guess they didn't like it when I told them I have many other customers who pay extra for Express so they have the option of specifying a delivery point or they could pick up their packages at the station because a couple of weeks later, my manger came to laughing with a complaint he got claiming I was swearing and yelling at them. He thought it was funny but I did not. I don't find the humour in someone trying to get you fired because they're butthurt they didn't get their way. All of a sudden, that stop went from a pre lunch delivery to my last delivery of the day, when I get them and when I do get them, my phone is recording the whole delivery. [/QUOTE]
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Worst experience with a customer
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