Category: UPS Press Release

High-tech purchasers influenced by reviews and ratings, look to multiple sources and channels to influence purchasing decisions

With high-tech purchases expected to account for a major portion of consumer holiday spending this year, UPS has launched a 2016 UPS How to Click with High-Tech Online Shoppers study to help retailers gain insights into how to win with high-tech shoppers. According to the Consumer Technology Association (CTA), 68 percent of consumers – roughly 170 million people – plan to purchase technology gifts this holiday season.

Packing, Shipping and Receiving Gifts is Easier than Ever

It’s the most wonderful time of the year, and The UPS Store is on a mission to keep the holidays merry and bright by giving consumers a few less things to worry about. Whether it’s tapping into The UPS Store® Certified Packing Experts® know-how or routing gifts to a secure pick-up location, the company’s more than 4,500 locations are prepared to make your holiday gift-giving and receiving a little easier.

UPS chatbot available via Facebook Messenger, Skype and Amazon

Launch sets direction for integration of artificial intelligence into additional customer-facing technologies

Future updates planned, including integration with UPS My Choice service

$175 Million Investment to Double Processing Capacity, Enhance Service

UPS (NYSE: UPS) will invest more than $175 million to expand its main Columbus, OH ground package hub on the City’s west side as part of a multi-year plan to modernize its global network operations and capacity.

When completed in the fall of 2018, sorting capacity will double to process more than 63,000 packages per hour. The 375,000 square-foot-addition and retrofit to the 5101 Trabue Road facility brings advanced technology and operations automation to respond to growing customer needs.

Three charities to benefit from annual Wishes Delivered campaign

UPS (NYSE: UPS) has launched the annual Wishes Delivered campaign, created to spread goodwill and share stories of people making a difference. This year, UPS employees were asked to submit their wishes for the people and communities where UPSers work and live every day.

“With Wishes Delivered, we are able to bring wishes to life that can make a difference in the communities we serve,” said UPS chief marketing and business services officer Teresa Finley. “This year, we are excited to have our employees – who act as problem solvers every day – have an opportunity to see their holiday wishes fulfilled and pay it forward in their local communities.”