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<blockquote data-quote="UnconTROLLed" data-source="post: 774797" data-attributes="member: 18708"><p>What you have is called hearsay. The customer probably asked the rep what the issue is , and the rep likely gave a variety of possible outcomes. The customer then took it upon themselves to isolate the "thief" angle and run with it convienently forgetting the others.</p><p></p><p>Seen it, deal with it enough times.</p></blockquote><p></p>
[QUOTE="UnconTROLLed, post: 774797, member: 18708"] What you have is called hearsay. The customer probably asked the rep what the issue is , and the rep likely gave a variety of possible outcomes. The customer then took it upon themselves to isolate the "thief" angle and run with it convienently forgetting the others. Seen it, deal with it enough times. [/QUOTE]
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