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<blockquote data-quote="705red" data-source="post: 801394" data-attributes="member: 5229"><p>What UPS had over all of its competition was realiability. The customer knew that we would get them their delivery around the same time everyday, in most cases in plenty of time to turn it back around the same day. Many customers ship product as they receive it, now with the new UPS business model we often pick up some customers before they even get their delivery because their normal route was busted.</p><p> </p><p>Now if FedEx is in the area sooner for them, why not get it faster and cheaper? People did not mind paying the little extra because of the this, now why pay for the service when its not what it once was. I dont blame the customer, they get sick of paying OT because they have to wait for another driver to do their pick up because the other driver blew out because he had to cover other pick ups.</p><p> </p><p>Giving our work to the PO is not an answer, putting Service back into UPS would be. IMO</p></blockquote><p></p>
[QUOTE="705red, post: 801394, member: 5229"] What UPS had over all of its competition was realiability. The customer knew that we would get them their delivery around the same time everyday, in most cases in plenty of time to turn it back around the same day. Many customers ship product as they receive it, now with the new UPS business model we often pick up some customers before they even get their delivery because their normal route was busted. Now if FedEx is in the area sooner for them, why not get it faster and cheaper? People did not mind paying the little extra because of the this, now why pay for the service when its not what it once was. I dont blame the customer, they get sick of paying OT because they have to wait for another driver to do their pick up because the other driver blew out because he had to cover other pick ups. Giving our work to the PO is not an answer, putting Service back into UPS would be. IMO [/QUOTE]
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