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5 Million Views. Is Change Coming?
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<blockquote data-quote="DS" data-source="post: 916684" data-attributes="member: 556"><p>C'mon guys,this is not your average fedex delivery.This guy went too far.If it was a box of shoes,or a bag of t shirts,it would be a different story.In my eyes,this guy really didn't seem to care that it was an expensive monitor.From what I read ,all he had to do was ring the bell on the gate,one minute more time.</p><p>This is possibly the result of intimidation for not making SPH.UPS is famous for this,but we have the option of requesting a ride along to show us how it's done.</p><p>This usually ends up a disaster and they leave you alone till the next manager takes the reigns.</p><p>I think most people that use fedex are intelligent enough to know that this is just one bonehead that needs training.</p><p>I also think that although right now it seems like a big deal,it will go away fast.The advent of youtube has made the public</p><p>more aware .Just a note...about 12 years ago I found a pkg in my truck about 6 ft long and about 100 lb.</p><p>When I stood it up I heard pieces falling inside.It was a roland keyboard,worth about 5K at the time,wrapped in cardboard and plastic tape.</p><p>I had the guy sign for it and watched him open it.Every knob was broken,they were all over the floor.</p><p>Some driver somewhere decided that it would be way faster to just accept this pkg than to refuse to pick it up as per bad packaging.</p><p>Why...?</p><p>he was pushed to be productive.</p><p>Then it comes into the hub where the PPH takes over.Who has time to care?</p><p>I'll just roll this puppy end to end till I get it on the train.</p><p>Someone (in our field)needs to find a balance between customer service and production.</p><p>ups and fedex upper management,have to realise the drivers are not the problem.</p><p>It's the shareholders trying to increase revenue.</p></blockquote><p></p>
[QUOTE="DS, post: 916684, member: 556"] C'mon guys,this is not your average fedex delivery.This guy went too far.If it was a box of shoes,or a bag of t shirts,it would be a different story.In my eyes,this guy really didn't seem to care that it was an expensive monitor.From what I read ,all he had to do was ring the bell on the gate,one minute more time. This is possibly the result of intimidation for not making SPH.UPS is famous for this,but we have the option of requesting a ride along to show us how it's done. This usually ends up a disaster and they leave you alone till the next manager takes the reigns. I think most people that use fedex are intelligent enough to know that this is just one bonehead that needs training. I also think that although right now it seems like a big deal,it will go away fast.The advent of youtube has made the public more aware .Just a note...about 12 years ago I found a pkg in my truck about 6 ft long and about 100 lb. When I stood it up I heard pieces falling inside.It was a roland keyboard,worth about 5K at the time,wrapped in cardboard and plastic tape. I had the guy sign for it and watched him open it.Every knob was broken,they were all over the floor. Some driver somewhere decided that it would be way faster to just accept this pkg than to refuse to pick it up as per bad packaging. Why...? he was pushed to be productive. Then it comes into the hub where the PPH takes over.Who has time to care? I'll just roll this puppy end to end till I get it on the train. Someone (in our field)needs to find a balance between customer service and production. ups and fedex upper management,have to realise the drivers are not the problem. It's the shareholders trying to increase revenue. [/QUOTE]
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