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Brown Cafe UPS Forum
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7/11 want me to sign their log.
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<blockquote data-quote="tieguy" data-source="post: 744132" data-attributes="member: 1912"><p><span style="color: blue">I think steve is ok other then occassionally getting squirrly about certain issues.</span></p><p> </p><p><span style="color: blue">customer service means providing a confident can do attitude to the customer. </span></p><p> </p><p><span style="color: blue">In this case he balked at signing the log then had to get the center manager involved over a no brainer common shipping /recieving practice. </span></p><p> </p><p><span style="color: blue">this customer now has the impression that ups is inflexible to their needs. </span></p><p> </p><p><span style="color: blue">what I find often happens is the guy working the shipping dock that we piss off often then pops up as an employee at some other larger customers location at which point he drives us batty because one of our people irked him somewhere in history. We never know where that guy at the 7 eleven will end up or how his decision making will affect us in the future. </span></p><p><span style="color: blue"></span></p><p><span style="color: blue"></span></p></blockquote><p></p>
[QUOTE="tieguy, post: 744132, member: 1912"] [COLOR=blue]I think steve is ok other then occassionally getting squirrly about certain issues.[/COLOR] [COLOR=blue][/COLOR] [COLOR=blue]customer service means providing a confident can do attitude to the customer. [/COLOR] [COLOR=blue][/COLOR] [COLOR=blue]In this case he balked at signing the log then had to get the center manager involved over a no brainer common shipping /recieving practice. [/COLOR] [COLOR=blue][/COLOR] [COLOR=blue]this customer now has the impression that ups is inflexible to their needs. [/COLOR] [COLOR=blue][/COLOR] [COLOR=blue]what I find often happens is the guy working the shipping dock that we piss off often then pops up as an employee at some other larger customers location at which point he drives us batty because one of our people irked him somewhere in history. We never know where that guy at the 7 eleven will end up or how his decision making will affect us in the future. [/COLOR] [/QUOTE]
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7/11 want me to sign their log.
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