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89 Days and You're Gone
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<blockquote data-quote="vantexan" data-source="post: 739657" data-attributes="member: 24302"><p>1994 was only 16 years ago, and I assure you people were suing for anything and everything. Be that as it may, FedEx mgrs, at least in the past, were under great pressure to meet their goals. I've seen plenty examples of mgrs going outside of policy to try to please people upstairs. And I know of at least one situation that affected me directly that went as far as the director. I've been told that when a customer complains it's routed to the director's office of the district the complaint originated from, and to the station involved. So when a former mgr told me of the complaint he received about what I had told a customer, the director knew it too. She was actually complaining that he wasn't allowing me to deliver in her area, and I had confirmed to her that her area did indeed have service. He told her on the phone that due to changing business conditions FedEx could no longer deliver there, which was a lie. The director was trying to get a directorship in Florida, and had ordered them to produce zero overtime. So I was ordered to stop delivering in a number of rural zipcodes. Mgr threatened my job if I ever told customers the truth again. The conflict escalated from there, he's no longer with the company, senior was demoted. I could go on and on, point is if you are only familiar with your immediate chain of command you may not be aware of lengths many mgrs will go to to further their careers, and the unnecessary pressure they are willing to put on their employees to do so. Either I'm extraordinarily unlucky, or there's a systemic problem, as I've seen too many things over the years. And most likely these guys count on fear for their jobs to keep employees quiet about what they've seen. I'm a firm believer in just telling the truth, let the chips fall where they may. If I get ousted for that I can walk away knowing I did the right thing, what they did was over money. </p><p></p><p>P.S. That mgr was entering phoney exceptions on pkgs to those rural zips, rewrapping them and mailing them, using Post Office service that got a signature for pkg. Once he had the sig he entered a phony POD. And was pressuring me to go along, even as I had customers stopping me and screaming about us mailing their pkgs. That lady who complained? She was told she had to drive 40 miles to meet me or drive over 100 miles to the station. Bunch of big boxes that were too big to mail. She had to borrow a pickup from a friend to meet me. Can't begin to tell you the stress that guy put me under. And due to previous mgr I felt i had no recourse, just had to take it, led to some blowups. Eventually transferred. Also he drove me under 35 hrs and falsified timecards.</p></blockquote><p></p>
[QUOTE="vantexan, post: 739657, member: 24302"] 1994 was only 16 years ago, and I assure you people were suing for anything and everything. Be that as it may, FedEx mgrs, at least in the past, were under great pressure to meet their goals. I've seen plenty examples of mgrs going outside of policy to try to please people upstairs. And I know of at least one situation that affected me directly that went as far as the director. I've been told that when a customer complains it's routed to the director's office of the district the complaint originated from, and to the station involved. So when a former mgr told me of the complaint he received about what I had told a customer, the director knew it too. She was actually complaining that he wasn't allowing me to deliver in her area, and I had confirmed to her that her area did indeed have service. He told her on the phone that due to changing business conditions FedEx could no longer deliver there, which was a lie. The director was trying to get a directorship in Florida, and had ordered them to produce zero overtime. So I was ordered to stop delivering in a number of rural zipcodes. Mgr threatened my job if I ever told customers the truth again. The conflict escalated from there, he's no longer with the company, senior was demoted. I could go on and on, point is if you are only familiar with your immediate chain of command you may not be aware of lengths many mgrs will go to to further their careers, and the unnecessary pressure they are willing to put on their employees to do so. Either I'm extraordinarily unlucky, or there's a systemic problem, as I've seen too many things over the years. And most likely these guys count on fear for their jobs to keep employees quiet about what they've seen. I'm a firm believer in just telling the truth, let the chips fall where they may. If I get ousted for that I can walk away knowing I did the right thing, what they did was over money. P.S. That mgr was entering phoney exceptions on pkgs to those rural zips, rewrapping them and mailing them, using Post Office service that got a signature for pkg. Once he had the sig he entered a phony POD. And was pressuring me to go along, even as I had customers stopping me and screaming about us mailing their pkgs. That lady who complained? She was told she had to drive 40 miles to meet me or drive over 100 miles to the station. Bunch of big boxes that were too big to mail. She had to borrow a pickup from a friend to meet me. Can't begin to tell you the stress that guy put me under. And due to previous mgr I felt i had no recourse, just had to take it, led to some blowups. Eventually transferred. Also he drove me under 35 hrs and falsified timecards. [/QUOTE]
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