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The Competition
FedEx Discussions
A Modest Proposal
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<blockquote data-quote="Cactus" data-source="post: 825516" data-attributes="member: 29011"><p>Not a bad idea Van. I like it but, upper management won't like it beacuse 1. They didn't think of it and 2. They really don't care about customer satisfaction. They only want numbers and productivity and they lie to customers about service failures.</p><p> </p><p>They couldn't care less about our ideas.</p><p> </p><p>When was the last time Fred had any contact with couriers?</p><p> </p><p>And for Mr. FedEx I agree, I wouldn't be surprised if Smith has paid off one of the right people(s) at IBT.</p></blockquote><p></p>
[QUOTE="Cactus, post: 825516, member: 29011"] Not a bad idea Van. I like it but, upper management won't like it beacuse 1. They didn't think of it and 2. They really don't care about customer satisfaction. They only want numbers and productivity and they lie to customers about service failures. They couldn't care less about our ideas. When was the last time Fred had any contact with couriers? And for Mr. FedEx I agree, I wouldn't be surprised if Smith has paid off one of the right people(s) at IBT. [/QUOTE]
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