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A sales lead is as good as a .........
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<blockquote data-quote="wisedragonfly" data-source="post: 518518" data-attributes="member: 21453"><p>Hello Ms Spoken,</p><p>In most districts, the initial customer contact on a sales lead is made by Inside Sales. I don't think they are a 3rd party company, at all. I believe they are UPSers that sell from a desk. Inside Sales Reps have guidelines to sell over the phone, just like you have guidelines while making pickups and deliveries. One of the criteria's is a credit check/credit card, that allows the Inside Sales Rep the ability to sell an account. If there is a credit issue, the ISR is blocked from selling over the phone. If the ISR is able to verify volume potential and feels a visited is needed they send the lead to the district sales rep for follow-up.</p><p> </p><p>As to why the ISR promised you the moon to get the account started, I can't answer. Maybe it is because, UPS will try their best to accommodate a customer's needs, if there is a way of making the special arrangements, to do so. TEAM effort would be needed between BD and OPS to win a customer with special needs.</p><p> </p><p>I think on a positive note, at least you received a call on the bogus lead, from Inside Sales and your lead wasn't ignored. </p><p> </p><p>Not so positive, is the fact that the ISR could have used the time to contact a real customer that had valid volume to be gained as opposed to wasting time calling a bogus lead. Although, I understand where your coming from. I used to work in the phone center and used to crank call on my days off with a bogus international package to see if I got he proper shipping information when it came to completing the SED, custom invoices, Waybills/ASD, and such. <img src="/community/styles/default/xenforo/smilies/FeltTip/peaceful.png" class="smilie" loading="lazy" alt=":peaceful:" title="Peaceful :peaceful:" data-shortname=":peaceful:" /></p></blockquote><p></p>
[QUOTE="wisedragonfly, post: 518518, member: 21453"] Hello Ms Spoken, In most districts, the initial customer contact on a sales lead is made by Inside Sales. I don't think they are a 3rd party company, at all. I believe they are UPSers that sell from a desk. Inside Sales Reps have guidelines to sell over the phone, just like you have guidelines while making pickups and deliveries. One of the criteria's is a credit check/credit card, that allows the Inside Sales Rep the ability to sell an account. If there is a credit issue, the ISR is blocked from selling over the phone. If the ISR is able to verify volume potential and feels a visited is needed they send the lead to the district sales rep for follow-up. As to why the ISR promised you the moon to get the account started, I can't answer. Maybe it is because, UPS will try their best to accommodate a customer's needs, if there is a way of making the special arrangements, to do so. TEAM effort would be needed between BD and OPS to win a customer with special needs. I think on a positive note, at least you received a call on the bogus lead, from Inside Sales and your lead wasn't ignored. Not so positive, is the fact that the ISR could have used the time to contact a real customer that had valid volume to be gained as opposed to wasting time calling a bogus lead. Although, I understand where your coming from. I used to work in the phone center and used to crank call on my days off with a bogus international package to see if I got he proper shipping information when it came to completing the SED, custom invoices, Waybills/ASD, and such. :peaceful: [/QUOTE]
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