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Access Point Nightmares - Please help with information!
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<blockquote data-quote="biz_owner" data-source="post: 3168573" data-attributes="member: 69183"><p>I don't know who raised their hand and said that this Access Point program was a good idea. UPS is a <strong>delivery </strong>company. Delivering packages to another location without the shipper OR receiver's prior approval or even knowledge isn't the way to keep your customer happy.</p><p></p><p>There are a bazillion reasons why people want stuff (like dog food) delivered to their homes. </p><ul> <li data-xf-list-type="ul">Some are elderly or disabled</li> <li data-xf-list-type="ul">Some work a lot and don't want to mess with going to the store - no matter how close.</li> <li data-xf-list-type="ul">Some have a newborn baby and it is nice to get their gifts without leaving the house</li> <li data-xf-list-type="ul">You get the point...</li> </ul><p><strong>What I would love to know is under what circumstances is it ever better to send a customer's order to some random location??</strong></p><p></p><p>Access points are obviously not inspected or evaluated before they are approved. I just had a customer who had to take a day off of work because the access point's published hours were 10 am - 8 pm. He arrived only to see a handwritten note stating they had changed their hours from 10 - 2. I had to give him a courtesy refund just to keep him from shredding us in social media!</p></blockquote><p></p>
[QUOTE="biz_owner, post: 3168573, member: 69183"] I don't know who raised their hand and said that this Access Point program was a good idea. UPS is a [B]delivery [/B]company. Delivering packages to another location without the shipper OR receiver's prior approval or even knowledge isn't the way to keep your customer happy. There are a bazillion reasons why people want stuff (like dog food) delivered to their homes. [LIST] [*]Some are elderly or disabled [*]Some work a lot and don't want to mess with going to the store - no matter how close. [*]Some have a newborn baby and it is nice to get their gifts without leaving the house [*]You get the point... [/LIST] [B]What I would love to know is under what circumstances is it ever better to send a customer's order to some random location??[/B] Access points are obviously not inspected or evaluated before they are approved. I just had a customer who had to take a day off of work because the access point's published hours were 10 am - 8 pm. He arrived only to see a handwritten note stating they had changed their hours from 10 - 2. I had to give him a courtesy refund just to keep him from shredding us in social media! [/QUOTE]
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