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UPS Union Issues
Access Points
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<blockquote data-quote="Fragile" data-source="post: 1626523" data-attributes="member: 52872"><p>It's a change of operations as far as any union is concerned. UPS is rerouting packages for the customers without their knowledge to defer work from drivers and clerks. The UPS store was different because if a customer wanted to ship their package to the store they had to make the store address the delivery address.</p><p>Here they are doing center at a time.</p><p></p><p>For UPS I'm somewhat disappointed that they're doing this as a brand. It completely takes away from the brand. Your access point (bodega, laundromat, etc) is now the face of the company. 3/4 of my customers do not want their packages sent to a access point. Their feelings are pretty strong since most agreed to pay for an attempt at their house and three attempts. With the access point we are pretty much dropping our service to that of the post office, single attempt and after that go pick it up.</p><p></p><p>I thankfully don't have one, but send agains from my route go to four different access points without any rhyme or reason and it's really frustrating my customers. I'm already not sending packages to access points by over riding the diad for all my elderly customers.</p><p></p><p>I've heard some wild stories about access points though. I hear some access point operators are stealing packages. I also hear that plenty of customers are going down to the access point and threatening the business owners.</p><p></p><p>The info notice is extremely confusing to customers because the driver has to write down the access point name and location, ie Joe's Deli 2340 Lafayette Ave., so if I have bad handwriting the customer is now going to have a hard time figuring out what happened to their package. Another problem is when info notices fall off or get taken off doors in apartment buildings before the customer is home and the package is being rerouted to a access point. The customer usually has no idea what's going on and won't find out until they track their packages themselves.</p></blockquote><p></p>
[QUOTE="Fragile, post: 1626523, member: 52872"] It's a change of operations as far as any union is concerned. UPS is rerouting packages for the customers without their knowledge to defer work from drivers and clerks. The UPS store was different because if a customer wanted to ship their package to the store they had to make the store address the delivery address. Here they are doing center at a time. For UPS I'm somewhat disappointed that they're doing this as a brand. It completely takes away from the brand. Your access point (bodega, laundromat, etc) is now the face of the company. 3/4 of my customers do not want their packages sent to a access point. Their feelings are pretty strong since most agreed to pay for an attempt at their house and three attempts. With the access point we are pretty much dropping our service to that of the post office, single attempt and after that go pick it up. I thankfully don't have one, but send agains from my route go to four different access points without any rhyme or reason and it's really frustrating my customers. I'm already not sending packages to access points by over riding the diad for all my elderly customers. I've heard some wild stories about access points though. I hear some access point operators are stealing packages. I also hear that plenty of customers are going down to the access point and threatening the business owners. The info notice is extremely confusing to customers because the driver has to write down the access point name and location, ie Joe's Deli 2340 Lafayette Ave., so if I have bad handwriting the customer is now going to have a hard time figuring out what happened to their package. Another problem is when info notices fall off or get taken off doors in apartment buildings before the customer is home and the package is being rerouted to a access point. The customer usually has no idea what's going on and won't find out until they track their packages themselves. [/QUOTE]
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