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<blockquote data-quote="worldwide" data-source="post: 1635630" data-attributes="member: 2193"><p>Interesting comments.</p><p></p><p>75% of your customers don't want their pkgs sent to Access Points? How many total customers do you have?</p><p></p><p>There are several 3rd party industry white papers posted that indicate just the opposite of what you have posted. Customers want MORE options regarding their deliveries. It's no coincidence that UPS MyChoice has more than 11 million people signed up and the service is only about two years old. Customers want choices and UPS has introduced those choices and the market has accepted them.</p><p></p><p>Not sure what would be gained by the owner of an Access Point stealing packages since they sign an agreement with UPS taking responsibility for the packages. Once they sign accepting delivery, they are responsible for its safe keeping. If it goes missing, they are on the hook for it.</p><p></p><p>"Plenty" of customers threatening AP owners? How many is "plenty" across the world with the more than? There are more than 20,000 AP locations in the world and they have been in place for 10+ years in Europe (under the Kiala name) and have worked just fine.</p><p></p><p>Regarding Infonotice - customer can simply go online or call UPS to get name and address of where the package was left. If the Infonotice falls off or is take off the door then the customer will not know about the shipment, regardless of if its an AP package or not. Of course, if the receiver is a MyChoice customer, they already know about the package.</p><p></p><p>The bottom line is that every shipper wants their customer to get their product on the first delivery attempt and every customer wants their package on the first delivery attempt. Access Point addresses that need.</p><p></p><p>Do you have a recommendation that improves the current process for the shipper & receiver?</p></blockquote><p></p>
[QUOTE="worldwide, post: 1635630, member: 2193"] Interesting comments. 75% of your customers don't want their pkgs sent to Access Points? How many total customers do you have? There are several 3rd party industry white papers posted that indicate just the opposite of what you have posted. Customers want MORE options regarding their deliveries. It's no coincidence that UPS MyChoice has more than 11 million people signed up and the service is only about two years old. Customers want choices and UPS has introduced those choices and the market has accepted them. Not sure what would be gained by the owner of an Access Point stealing packages since they sign an agreement with UPS taking responsibility for the packages. Once they sign accepting delivery, they are responsible for its safe keeping. If it goes missing, they are on the hook for it. "Plenty" of customers threatening AP owners? How many is "plenty" across the world with the more than? There are more than 20,000 AP locations in the world and they have been in place for 10+ years in Europe (under the Kiala name) and have worked just fine. Regarding Infonotice - customer can simply go online or call UPS to get name and address of where the package was left. If the Infonotice falls off or is take off the door then the customer will not know about the shipment, regardless of if its an AP package or not. Of course, if the receiver is a MyChoice customer, they already know about the package. The bottom line is that every shipper wants their customer to get their product on the first delivery attempt and every customer wants their package on the first delivery attempt. Access Point addresses that need. Do you have a recommendation that improves the current process for the shipper & receiver? [/QUOTE]
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