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UPS Union Issues
Access Points
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<blockquote data-quote="Tiny Panda" data-source="post: 1653387" data-attributes="member: 20486"><p>I sense there is strong feeling about Access Points over the pond, we've been using them for about 2 years here in the UK and they were the best thing we've had in recent years.</p><p></p><p>Everything here has to have a signature unless the shipper of customer allows a release, drivers would reguarly have 15-20 send agains, having an Access Point eliminated a lot of those. Unfortunately it wasnt implemented very well, no drivers were asked about locations of the AP's and as such a lot are unsuitable or have since been dropped. Mine has no storage for packages and a lot are left sat on the shop floor in full view. They keep demanding more money per parcel despite knowing what they signed up for.</p><p></p><p>You then get the customers who can'[t be bothered to go and collect them, some like the one yesterday is a 2 min walk but i had to redeliver it back to the customer. Or like last Friday when despite being a qtr of a mile from the AP they wanted it collecting and re-delivering, i could have dropped it in after collecting it but if they can't be bothered then nor can i so it was delivered on Tuesday after the bank holiday. It's optional to take it to the AP but when you override it you have to give a reason, there is 4 pre-set reasons but you can type in what you want. You have to explain it to the sup if you have too many or unusual reasons. You have to use a bit of common sense, if you deliver to a complex that is retired people or similar you know there is a chance they won't be able to collect it so you make 3 attempts like normal.</p><p></p><p>It's worked quite well from the customers point of view, they don't have to worry about waiting around the following day and can have it delivered direct to the AP if the shipper offers that service.</p><p></p><p>They're currently upgrading the AP terminals ready to begin accepting COD's from the summer</p></blockquote><p></p>
[QUOTE="Tiny Panda, post: 1653387, member: 20486"] I sense there is strong feeling about Access Points over the pond, we've been using them for about 2 years here in the UK and they were the best thing we've had in recent years. Everything here has to have a signature unless the shipper of customer allows a release, drivers would reguarly have 15-20 send agains, having an Access Point eliminated a lot of those. Unfortunately it wasnt implemented very well, no drivers were asked about locations of the AP's and as such a lot are unsuitable or have since been dropped. Mine has no storage for packages and a lot are left sat on the shop floor in full view. They keep demanding more money per parcel despite knowing what they signed up for. You then get the customers who can'[t be bothered to go and collect them, some like the one yesterday is a 2 min walk but i had to redeliver it back to the customer. Or like last Friday when despite being a qtr of a mile from the AP they wanted it collecting and re-delivering, i could have dropped it in after collecting it but if they can't be bothered then nor can i so it was delivered on Tuesday after the bank holiday. It's optional to take it to the AP but when you override it you have to give a reason, there is 4 pre-set reasons but you can type in what you want. You have to explain it to the sup if you have too many or unusual reasons. You have to use a bit of common sense, if you deliver to a complex that is retired people or similar you know there is a chance they won't be able to collect it so you make 3 attempts like normal. It's worked quite well from the customers point of view, they don't have to worry about waiting around the following day and can have it delivered direct to the AP if the shipper offers that service. They're currently upgrading the AP terminals ready to begin accepting COD's from the summer [/QUOTE]
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