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<blockquote data-quote="worldwide" data-source="post: 1656444" data-attributes="member: 2193"><p>Yes, UPS wants to deliver on the first attempt just like customers want to receive the package on the first attempt.</p><p></p><p>Customers DO have a choice and it's called MyChoice. Customers with MyChoice know when a package is being delivered and if they will not be home, can have the package held or redelivered on a date they will be home.</p><p></p><p>What if the customer is not enrolled in MyChoice? If they have an e-mail address and give their e-mail address to the company they are placing the order with, they will get an e-mail notification of delivery. If they are not going to be home, they can call UPS to have the package held or redelivered on a date they will be home.</p><p></p><p>What if they have not enrolled in MyChoice and do not have e-mail? They did order something online so they know something is coming to their apartment. They also likely know that packages can't be left without a signature.</p><p></p><p>Does Access Point cut some cost from the delivery side? It does prevent redelivery which is an additional cost so there is some savings there. At the same time, UPS equips every Access Point location with a scanner and signature pad at no cost. Does the cost savings of not making a 2nd delivery attempt outweigh the cost of the equipment given to the Access Point location? I don't know but if you assume the cost of the equipment is about $150 - $200 (based on some prices of equipment online), it's going to take some time to see an ROI. Last time I checked, UPS was a for-profit company so they should be looking at ways to reduce cost and give consumers options they are asking for.</p><p></p><p>BTW, the closest Customer Center to Brooklyn is about 3 miles away versus a 10-15 minute walk to a nearby Access Point.</p><p></p><p>If any customer is NOT happy with the one attempt/redirect to Access Point, they can simply enroll in the free option of MyChoice and then they will know what's going to be delivered and can then make their preferences known before the package is delivered (redeliver, hold at Access Point, Customer Center, etc.).</p><p></p><p>Lastly, just saw on ups.com another new option rolling out called Direct Delivery Only. Direct Delivery Only (DDO) is a shipping service that ensures a package is delivered to the address on the shipping label and prevents a recipient from rerouting the package to another address. So, if you are in one of the ZIP codes that get one delivery attempt but don't want the package sent to an Access Point, there is a service to prevent that.</p><p></p><p>This is still a new service so people (customers & employees) are still learning about it. As it is a getting rolled out to other major metro areas (Boston, DC and San Francisco are next according to some online articles ), the awareness will increase. I still believe that these services (Access Point, MyChoice and DDO) gives consumers what they want - more options and choices. I don't see how that is a bad thing for the customer.</p></blockquote><p></p>
[QUOTE="worldwide, post: 1656444, member: 2193"] Yes, UPS wants to deliver on the first attempt just like customers want to receive the package on the first attempt. Customers DO have a choice and it's called MyChoice. Customers with MyChoice know when a package is being delivered and if they will not be home, can have the package held or redelivered on a date they will be home. What if the customer is not enrolled in MyChoice? If they have an e-mail address and give their e-mail address to the company they are placing the order with, they will get an e-mail notification of delivery. If they are not going to be home, they can call UPS to have the package held or redelivered on a date they will be home. What if they have not enrolled in MyChoice and do not have e-mail? They did order something online so they know something is coming to their apartment. They also likely know that packages can't be left without a signature. Does Access Point cut some cost from the delivery side? It does prevent redelivery which is an additional cost so there is some savings there. At the same time, UPS equips every Access Point location with a scanner and signature pad at no cost. Does the cost savings of not making a 2nd delivery attempt outweigh the cost of the equipment given to the Access Point location? I don't know but if you assume the cost of the equipment is about $150 - $200 (based on some prices of equipment online), it's going to take some time to see an ROI. Last time I checked, UPS was a for-profit company so they should be looking at ways to reduce cost and give consumers options they are asking for. BTW, the closest Customer Center to Brooklyn is about 3 miles away versus a 10-15 minute walk to a nearby Access Point. If any customer is NOT happy with the one attempt/redirect to Access Point, they can simply enroll in the free option of MyChoice and then they will know what's going to be delivered and can then make their preferences known before the package is delivered (redeliver, hold at Access Point, Customer Center, etc.). Lastly, just saw on ups.com another new option rolling out called Direct Delivery Only. Direct Delivery Only (DDO) is a shipping service that ensures a package is delivered to the address on the shipping label and prevents a recipient from rerouting the package to another address. So, if you are in one of the ZIP codes that get one delivery attempt but don't want the package sent to an Access Point, there is a service to prevent that. This is still a new service so people (customers & employees) are still learning about it. As it is a getting rolled out to other major metro areas (Boston, DC and San Francisco are next according to some online articles ), the awareness will increase. I still believe that these services (Access Point, MyChoice and DDO) gives consumers what they want - more options and choices. I don't see how that is a bad thing for the customer. [/QUOTE]
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