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<blockquote data-quote="worldwide" data-source="post: 1657202" data-attributes="member: 2193"><p>No, I make the assumption that the customer wants the package on the first delivery attempt. I think most people want their package sooner rather than later. As I said, customers now have multiple options to get the package on the first attempt. You think a customer in Brooklyn would rather travel at least 3 miles to the UPS Customer Center (only Mon-Fri) versus walking a few blocks to a location open 7 days a week and usually till 8 or 9 PM? THAT is going out of their way.</p><p></p><p>You make the assumption that the customer prefers to wait at least an extra day for delivery, take time out of their day to sit at home to wait for the driver to show up sometime between 9 AM and 8 PM. Again, customers have the ability to know when the package will be delivered and if they don't want it redirected to an Access Point, they can specify that. Customers have more options now then they ever have had - what's the downside of giving the customer more choices and options?</p></blockquote><p></p>
[QUOTE="worldwide, post: 1657202, member: 2193"] No, I make the assumption that the customer wants the package on the first delivery attempt. I think most people want their package sooner rather than later. As I said, customers now have multiple options to get the package on the first attempt. You think a customer in Brooklyn would rather travel at least 3 miles to the UPS Customer Center (only Mon-Fri) versus walking a few blocks to a location open 7 days a week and usually till 8 or 9 PM? THAT is going out of their way. You make the assumption that the customer prefers to wait at least an extra day for delivery, take time out of their day to sit at home to wait for the driver to show up sometime between 9 AM and 8 PM. Again, customers have the ability to know when the package will be delivered and if they don't want it redirected to an Access Point, they can specify that. Customers have more options now then they ever have had - what's the downside of giving the customer more choices and options? [/QUOTE]
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