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<blockquote data-quote="FrigidFTSup" data-source="post: 1765369" data-attributes="member: 58894"><p>YES THEY ARE. DCRs are requested by the customer. Half my job is making sure clerks process this crap. Don't act like YOU know just because you touch the damn box.</p><p></p><p>Well aren't you special. Only problem is I have too. Like I've said twice now, WE DO NOT HAVE THE ABILITY TO REDIRECT TO ACCESS POINTS THROUGH THE DIAD. It has to be requested by the customer. I'm not saying it's nationwide, I'm saying here, that is the way it is. The requests my clerks are processing are from the customers. You know how I know? I've sat through meetings talking about the timelines for it and when the software for our building will be implemented. WE, as in my center, do not have the ability to redirect anything unless the customer requests it or we go in and do it manually.</p><p></p><p>Don't act like you know what you're talking about because you did some DIAD training.</p></blockquote><p></p>
[QUOTE="FrigidFTSup, post: 1765369, member: 58894"] YES THEY ARE. DCRs are requested by the customer. Half my job is making sure clerks process this crap. Don't act like YOU know just because you touch the damn box. Well aren't you special. Only problem is I have too. Like I've said twice now, WE DO NOT HAVE THE ABILITY TO REDIRECT TO ACCESS POINTS THROUGH THE DIAD. It has to be requested by the customer. I'm not saying it's nationwide, I'm saying here, that is the way it is. The requests my clerks are processing are from the customers. You know how I know? I've sat through meetings talking about the timelines for it and when the software for our building will be implemented. WE, as in my center, do not have the ability to redirect anything unless the customer requests it or we go in and do it manually. Don't act like you know what you're talking about because you did some DIAD training. [/QUOTE]
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