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<blockquote data-quote="dannyboy" data-source="post: 807945" data-attributes="member: 484"><p>Brownie, I can disagree with one thing you posted. I have seen the waste as well. The stupidity. The lack of concern for the drop in services we have to offer our customers. </p><p> </p><p>Our center has been tampered with so many times over the last few years to get the loops fixed. Each time, the core of UPS's business, the business customer, takes the hit by having delivery and pickup times changed. At one time, the local center team set up routes so that the vast majority of the business stops were all delivered by 2-3, and most of the pick ups were made after 2:30-3.</p><p> </p><p>Now, it is not unusual to have pickups made several hours before the deliveries are made to the same stop. Customers can not rely on UPS to be punctual in their deliveries (with some exception being made for NDA's) from one day to the next, much less over the period of a month or more.</p><p> </p><p>All this is feeding directly into FDX and the postal service's laps. I have heard much about drivers needing to service the customer's needs better, but very little about how management intends to fix problems.</p><p> </p><p>As a business owner, I dont blame the ups driver. Not only is he a great guy, he is a friend of many years. I blame UPS for the lack of accountability. And it is that lack of their accountability that causes me to shift at least some, if not most, of my many shipments to other carriers. When it comes to my business, and my customers, I am accountable. Therefor I make decisions that are best for me and my customers.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 807945, member: 484"] Brownie, I can disagree with one thing you posted. I have seen the waste as well. The stupidity. The lack of concern for the drop in services we have to offer our customers. Our center has been tampered with so many times over the last few years to get the loops fixed. Each time, the core of UPS's business, the business customer, takes the hit by having delivery and pickup times changed. At one time, the local center team set up routes so that the vast majority of the business stops were all delivered by 2-3, and most of the pick ups were made after 2:30-3. Now, it is not unusual to have pickups made several hours before the deliveries are made to the same stop. Customers can not rely on UPS to be punctual in their deliveries (with some exception being made for NDA's) from one day to the next, much less over the period of a month or more. All this is feeding directly into FDX and the postal service's laps. I have heard much about drivers needing to service the customer's needs better, but very little about how management intends to fix problems. As a business owner, I dont blame the ups driver. Not only is he a great guy, he is a friend of many years. I blame UPS for the lack of accountability. And it is that lack of their accountability that causes me to shift at least some, if not most, of my many shipments to other carriers. When it comes to my business, and my customers, I am accountable. Therefor I make decisions that are best for me and my customers. d [/QUOTE]
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