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The Competition
FedEx Discussions
An Update for Customers on the FedEx Holiday FAIL
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<blockquote data-quote="hypo hanna" data-source="post: 1242175" data-attributes="member: 42600"><p>I agree with most of what you say except the oncall stops aren't some random customers. In my market they represent about 40% of total stops and about 25% of the package volume.That's a lot of pissed off customers. Until we started with CIB call ins and brought on the massive confussion From ground, we could expect 95% of those stops to be productive with a package. something that was not the case with the regulars.</p></blockquote><p></p>
[QUOTE="hypo hanna, post: 1242175, member: 42600"] I agree with most of what you say except the oncall stops aren't some random customers. In my market they represent about 40% of total stops and about 25% of the package volume.That's a lot of pissed off customers. Until we started with CIB call ins and brought on the massive confussion From ground, we could expect 95% of those stops to be productive with a package. something that was not the case with the regulars. [/QUOTE]
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An Update for Customers on the FedEx Holiday FAIL
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