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Brown Cafe UPS Forum
UPS Discussions
Anyone remember "Delivering Our Future"
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<blockquote data-quote="klein" data-source="post: 752678" data-attributes="member: 23950"><p>What amazed me, is when you have damaged packages. Glass broken, or totally bent items, open packages that half the shipment is missing. But, yet, we still need to take them to the customer for them to refuse the shipment.</p><p>Basically show them how UPS mishandeld thier shipment.</p><p>Do, you think that customer will want UPS in the future, esspecially if that repeats itself, a few times per year ?</p><p> </p><p>Why can't UPS just send out a notice, your shipment has been damaged or lost instead, and needs to be re-ordered ?</p><p>But, no, showing them the impact of the damage, is better customer service, right ? I would re-think that policy.</p></blockquote><p></p>
[QUOTE="klein, post: 752678, member: 23950"] What amazed me, is when you have damaged packages. Glass broken, or totally bent items, open packages that half the shipment is missing. But, yet, we still need to take them to the customer for them to refuse the shipment. Basically show them how UPS mishandeld thier shipment. Do, you think that customer will want UPS in the future, esspecially if that repeats itself, a few times per year ? Why can't UPS just send out a notice, your shipment has been damaged or lost instead, and needs to be re-ordered ? But, no, showing them the impact of the damage, is better customer service, right ? I would re-think that policy. [/QUOTE]
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Anyone remember "Delivering Our Future"
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