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Anyone remember "Delivering Our Future"
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 752720" data-attributes="member: 12570"><p>The reason we do it is quite simple--if we catch the damage before delivery and RTS to shipper we pay wholesale value of item. If we deliver it and the shipper then files a claim we pay retail or actual value.</p><p> </p><p>I try to put myself in the customer's shoes. Would I want this item sitting at my front door when I got home from work? In the case of your microwave, there is no way you should have ever delivered that, regardless of direction.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 752720, member: 12570"] The reason we do it is quite simple--if we catch the damage before delivery and RTS to shipper we pay wholesale value of item. If we deliver it and the shipper then files a claim we pay retail or actual value. I try to put myself in the customer's shoes. Would I want this item sitting at my front door when I got home from work? In the case of your microwave, there is no way you should have ever delivered that, regardless of direction. [/QUOTE]
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Anyone remember "Delivering Our Future"
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