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At What Lenghts Should Our Service Extend?
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<blockquote data-quote="Service Failure" data-source="post: 331829" data-attributes="member: 15236"><p>Out of line? Far From. True we are paid by the hour but in cases like this it seems that we are always in a lose/lose. When looking at the numbers, they will probably wonder why the hell it took you 15-30 minutes to do one OCA and on the other hand if you chose not to deal with it you get left with a service failure. I was told that 5 minutes was enough of a wait and that's usually the amount of time that i give customers to get their things ready because like i was told by many, theres always tomorrow. ( I always send a message letting them know the situation though <img src="/community/styles/default/xenforo/smilies/biggrin.png" class="smilie" loading="lazy" alt=":D" title="Big Grin :D" data-shortname=":D" />) Anyway, I hope this post wasn't out of line!</p></blockquote><p></p>
[QUOTE="Service Failure, post: 331829, member: 15236"] Out of line? Far From. True we are paid by the hour but in cases like this it seems that we are always in a lose/lose. When looking at the numbers, they will probably wonder why the hell it took you 15-30 minutes to do one OCA and on the other hand if you chose not to deal with it you get left with a service failure. I was told that 5 minutes was enough of a wait and that's usually the amount of time that i give customers to get their things ready because like i was told by many, theres always tomorrow. ( I always send a message letting them know the situation though :D) Anyway, I hope this post wasn't out of line! [/QUOTE]
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At What Lenghts Should Our Service Extend?
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