I got an OCA yesterday for a building with 4 companies and 3 floors. The OCA information didn't give a company name or suite number. It did however, give a person's name and the following information on my DIAD: needs GRD ASD and call 617-xxx-xxxx when you arrive. This is a first. I didn't know I now have to call a one-time customer to alert him of my presence. I didn't know where he worked so I called him from my cell (seems like I'm using more and more minutes for UPS than I should) and he said "OK I'll be down in five minutes." When he gets down to the lobby at 4 minutes (I clocked him), he says he needs to go to his car to get the package. He comes back 5 minutes later with a package that has a label from the package shipped to him(lord help me here, ). I ask him where do you want it shipped to? He says "hold on" (more wasted time) and pulled out a piece of paper that he ripped in half and gave to me. He then asks "do I get a reciept?" I say NO, because I'm not wasting another second with this person. I will fill out the ground ASD when I have a down minute. How much of this nonsense do we have to tolerate? I wasted almost fifteen minutes of time for one ground package that we probably got negative $30 in revenue because this person didn't provide any billing information (I used the shipper number from the previous consignee) to me! If I didn't take the package, I would have been called back later in the day and I would have spent another 15 minutes explaining shipper#'s and third party billing with this fool. I really don't think we should waste our time with this type of customer. The person at the 1-800# (clueless themselves) should guide these people to UPS.com. If they can't figure out how to print a label here, they should be given the address to a handful of local UPS stores. It should never come to wasting 15-30 minutes of a driver's time for 1 ground package. We also need the local on-car support on this, "No the driver is not coming back today. Tommorow, have the package ready to ship and he will take it when he is in that area." Am I out of line here?