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Brown Cafe UPS Forum
UPS Discussions
At What Lenghts Should Our Service Extend?
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<blockquote data-quote="DS" data-source="post: 332226" data-attributes="member: 556"><p>You guys call them OCA's,we call it ODS...on demand service, </p><p>and I carry a plethora of supplies to cover any possible scenario.I know I'm a dying breed but I dont own a cell phone,anytime I have the time to call a customer,be it from a pickup,or on occasion a pay phone,they appreciate the effort,and usually listen to you when you tell them you are in a hurry.We still do cash so I can get a petty cash voucher if I feel cheap and take it out of my cods.I can fill out a waybill in 2 minutes,or leave one and return later.Ive found that the right attitude can instill my sense of urgency in customers.</p><p>Heres what to do,I'll be back at 4:15 on the dot,please be ready.</p></blockquote><p></p>
[QUOTE="DS, post: 332226, member: 556"] You guys call them OCA's,we call it ODS...on demand service, and I carry a plethora of supplies to cover any possible scenario.I know I'm a dying breed but I dont own a cell phone,anytime I have the time to call a customer,be it from a pickup,or on occasion a pay phone,they appreciate the effort,and usually listen to you when you tell them you are in a hurry.We still do cash so I can get a petty cash voucher if I feel cheap and take it out of my cods.I can fill out a waybill in 2 minutes,or leave one and return later.Ive found that the right attitude can instill my sense of urgency in customers. Heres what to do,I'll be back at 4:15 on the dot,please be ready. [/QUOTE]
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At What Lenghts Should Our Service Extend?
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