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Brown Cafe UPS Forum
UPS Discussions
At What Lenghts Should Our Service Extend?
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<blockquote data-quote="soberups" data-source="post: 332545" data-attributes="member: 14668"><p>The problem with this approach is that you are enabling your customers to continue doing business in an unacceptable way. They dont have to make any changes because you are doing the work for them. They are using you as a crutch.</p><p>I give my customers a reasonable amount of time to fill out a check. I wil even do it for them if asked...but I am not calling ahead on my cellphone. If the package is important enough that they need it right away...it is important enough that they will be prepared to pay for it when it arrives.</p><p>I have explained to my customers that a COD pkg is like a pizza. They need to be ready to pay for it when it arrives, becuse I have more "pizzas" to deliver to other customers and they are in the back of the truck getting cold.</p></blockquote><p></p>
[QUOTE="soberups, post: 332545, member: 14668"] The problem with this approach is that you are enabling your customers to continue doing business in an unacceptable way. They dont have to make any changes because you are doing the work for them. They are using you as a crutch. I give my customers a reasonable amount of time to fill out a check. I wil even do it for them if asked...but I am not calling ahead on my cellphone. If the package is important enough that they need it right away...it is important enough that they will be prepared to pay for it when it arrives. I have explained to my customers that a COD pkg is like a pizza. They need to be ready to pay for it when it arrives, becuse I have more "pizzas" to deliver to other customers and they are in the back of the truck getting cold. [/QUOTE]
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At What Lenghts Should Our Service Extend?
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