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At What Lenghts Should Our Service Extend?
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<blockquote data-quote="RockyRogue" data-source="post: 333020" data-attributes="member: 7185"><p>He's not out line. He's making a legit complaint. If UPS is going to hold its drivers accountable for getting 140 stops (lets say 200 packages) off the car in 9 hours (the usual time a driver is supposed to work) with an hour lunch, its not too much to ask for UPS to provide the assistance the driver needs to complete that task in the designated time. If that means the driver--the guy 'on the ground'--refuses to pick up the package because he doesn't have enough information to get him to where needs to be, that shouldn't get him in trouble. He needs to tell dispatch he doesn't have sufficient information and request the additional information but he should not be responsible for a customer's lack of clarity. In the end, yes, he should make the pick-up but there's got to be a line here....somewhere. -Rocky</p></blockquote><p></p>
[QUOTE="RockyRogue, post: 333020, member: 7185"] He's not out line. He's making a legit complaint. If UPS is going to hold its drivers accountable for getting 140 stops (lets say 200 packages) off the car in 9 hours (the usual time a driver is supposed to work) with an hour lunch, its not too much to ask for UPS to provide the assistance the driver needs to complete that task in the designated time. If that means the driver--the guy 'on the ground'--refuses to pick up the package because he doesn't have enough information to get him to where needs to be, that shouldn't get him in trouble. He needs to tell dispatch he doesn't have sufficient information and request the additional information but he should not be responsible for a customer's lack of clarity. In the end, yes, he should make the pick-up but there's got to be a line here....somewhere. -Rocky [/QUOTE]
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At What Lenghts Should Our Service Extend?
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