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Brown Cafe UPS Forum
UPS Discussions
At What Lenghts Should Our Service Extend?
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<blockquote data-quote="The-UK-Guy" data-source="post: 333021" data-attributes="member: 9589"><p>how about building a good relationship with the customer instead ?</p><p>it doesnt take long to train a customer , a couple of extra minutes on your second or third time picking up there should solve the problem. I usualy give the customer my cel number and have them call me when the packages are ready. I show them how to prepare the package and fill out any paper work and try to work out a schedual that works for both of us.</p><p> they know that I will usually be turning up at a certain time and will call me if they arent going to be ready. I also make it a point to know which driver ( if any ) will be passing by the area later than me so I can call and have them get the package. If you make the effort to work with the customer they will usualy make the effort back. I bet you wouldnt mind waiting 30 mins for 1 packaage if it was at a playboy bunny photo shoot huh !</p></blockquote><p></p>
[QUOTE="The-UK-Guy, post: 333021, member: 9589"] how about building a good relationship with the customer instead ? it doesnt take long to train a customer , a couple of extra minutes on your second or third time picking up there should solve the problem. I usualy give the customer my cel number and have them call me when the packages are ready. I show them how to prepare the package and fill out any paper work and try to work out a schedual that works for both of us. they know that I will usually be turning up at a certain time and will call me if they arent going to be ready. I also make it a point to know which driver ( if any ) will be passing by the area later than me so I can call and have them get the package. If you make the effort to work with the customer they will usualy make the effort back. I bet you wouldnt mind waiting 30 mins for 1 packaage if it was at a playboy bunny photo shoot huh ! [/QUOTE]
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At What Lenghts Should Our Service Extend?
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