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Brown Cafe UPS Forum
UPS Discussions
At What Lenghts Should Our Service Extend?
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<blockquote data-quote="1989" data-source="post: 333088" data-attributes="member: 10280"><p>Sounds to me, that this customer was shipping a personal item. Had never used ups and may not use ups again. Training him would be a waste of time...Worse than people like these are drivers who keep cancelled pick ups in their board. </p><p> You walk in and ask if they have anything to pick up. They look at you like you are crazy. They ask where is the pick up is going. You explain they are supposed to be a daily pick up. Then they have to ask someone. So they ask the person in the next office. Then they have to call 2 or 3 people. </p><p>i've had pick up logs with 6 to 10 non pick ups in them and have wasted over an hour on them. I've cleaned out a few logs when I get back to the building.</p></blockquote><p></p>
[QUOTE="1989, post: 333088, member: 10280"] Sounds to me, that this customer was shipping a personal item. Had never used ups and may not use ups again. Training him would be a waste of time...Worse than people like these are drivers who keep cancelled pick ups in their board. You walk in and ask if they have anything to pick up. They look at you like you are crazy. They ask where is the pick up is going. You explain they are supposed to be a daily pick up. Then they have to ask someone. So they ask the person in the next office. Then they have to call 2 or 3 people. i've had pick up logs with 6 to 10 non pick ups in them and have wasted over an hour on them. I've cleaned out a few logs when I get back to the building. [/QUOTE]
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At What Lenghts Should Our Service Extend?
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