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At what point is it "too late" to be making deliveries?
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<blockquote data-quote="UPS Lifer" data-source="post: 772896" data-attributes="member: 9789"><p>I don't think any driver should be delivering past 7 PM. In fact, I was never really comfortable with that number. When a driver is delivering to a residential area during dinner time and after.... we have reached the point that customers feel uncomfortable answering the door which makes it unprofessional. As soon as it starts getting dark a driver's safety starts entering into play and it continues to become an over-riding factor as the time progresses. Fatigue also sets in.</p><p></p><p>That being said, it is the responsibility and obligation of the management team to make sure that each driver is dispatched accordingly. If a driver is over-dispatched then a plan should be put in place to bring help to that driver. After 7 PM deliveries should be done with ONLY the safety of the driver in mind. I would put 2 drivers on the car if necessary. </p><p></p><p>If there was an emergency condition such as weather or late air then ALL drivers participate. It is my feeling that drivers should all be coming back to the barn within 1/2 hour of each other. No more than 1 hour should separate the 1st driver in and the last driver in. BTW - this included peak season as well. </p><p></p><p>This was a pet-peeve of mine when I was a driver, and it carried right on through my years as a package center manager. "Once upon a time", there was a concept that on road time should be no more than 9.2 hours and that the paid day should not exceed 9.5 hours. It is a REAL shame that it has evolved past that. I did not respect other managers who did not care about getting their drivers back to the building at a reasonable time. I could never forgive myself, if something happened to one of my drivers because of a dispatching problem that I or one of my supervisors had control over. </p><p></p><p>I have always believed that for every challenge there is a solution. I used to fight tooth and nail for what I believed in, I just don't think that happens today.</p></blockquote><p></p>
[QUOTE="UPS Lifer, post: 772896, member: 9789"] I don't think any driver should be delivering past 7 PM. In fact, I was never really comfortable with that number. When a driver is delivering to a residential area during dinner time and after.... we have reached the point that customers feel uncomfortable answering the door which makes it unprofessional. As soon as it starts getting dark a driver's safety starts entering into play and it continues to become an over-riding factor as the time progresses. Fatigue also sets in. That being said, it is the responsibility and obligation of the management team to make sure that each driver is dispatched accordingly. If a driver is over-dispatched then a plan should be put in place to bring help to that driver. After 7 PM deliveries should be done with ONLY the safety of the driver in mind. I would put 2 drivers on the car if necessary. If there was an emergency condition such as weather or late air then ALL drivers participate. It is my feeling that drivers should all be coming back to the barn within 1/2 hour of each other. No more than 1 hour should separate the 1st driver in and the last driver in. BTW - this included peak season as well. This was a pet-peeve of mine when I was a driver, and it carried right on through my years as a package center manager. "Once upon a time", there was a concept that on road time should be no more than 9.2 hours and that the paid day should not exceed 9.5 hours. It is a REAL shame that it has evolved past that. I did not respect other managers who did not care about getting their drivers back to the building at a reasonable time. I could never forgive myself, if something happened to one of my drivers because of a dispatching problem that I or one of my supervisors had control over. I have always believed that for every challenge there is a solution. I used to fight tooth and nail for what I believed in, I just don't think that happens today. [/QUOTE]
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At what point is it "too late" to be making deliveries?
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