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Brown Cafe UPS Forum
UPS Discussions
Being social with a business route
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<blockquote data-quote="Box Ox" data-source="post: 2632989" data-attributes="member: 48469"><p>Been my experience that business customers tend to think of UPS drivers are super cool guys they don't mind opening up to. So when you say "Hey, how's it going?", they think you're really asking.</p><p></p><p>Try something like "Hey, got x (# of packages) for you today". Shovel it out, give a "See ya" while turning around and walking away after signature.</p><p></p><p>Don't say something that suggests you're expecting a response if you don't really want one. You can greet a customer without putting it in the form of a question.</p></blockquote><p></p>
[QUOTE="Box Ox, post: 2632989, member: 48469"] Been my experience that business customers tend to think of UPS drivers are super cool guys they don't mind opening up to. So when you say "Hey, how's it going?", they think you're really asking. Try something like "Hey, got x (# of packages) for you today". Shovel it out, give a "See ya" while turning around and walking away after signature. Don't say something that suggests you're expecting a response if you don't really want one. You can greet a customer without putting it in the form of a question. [/QUOTE]
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