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Bias toward "runners"?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 299339" data-attributes="member: 12570"><p>25yrVet hit it on the head--either extreme is bad. We have both in our center. We have "runners" who will EC pkgs when the extra effort and maybe 5-10 minutes will get the pkg delivered. We have "milkers" who spend their mornings BSing w/every customer only to realize they are falling behind then call the center for help. When we first started delivering "Over 70s" we had a driver who had been a wrestler in high school who refused to deliver a 71 lb pkg unless the center sent help.</p><p> </p><p>There has got to be a middle ground where the methods are being followed, the customers are receiving the service that they both deserve and pay for, and the "milkers" and the "runners" will see themselves in these posts and will work to either slow down and take care of the customer or will pick up the pace and not burden their co-workers.</p><p> </p><p>As for the Over 70s, common sense is your best guide. These are usually business stops so help is usually available there. The size and shape of the pkg certainly makes a difference. Use your best judgement but don't hurt yourself so that the company can make a few bucks on the Over 70 surcharge.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 299339, member: 12570"] 25yrVet hit it on the head--either extreme is bad. We have both in our center. We have "runners" who will EC pkgs when the extra effort and maybe 5-10 minutes will get the pkg delivered. We have "milkers" who spend their mornings BSing w/every customer only to realize they are falling behind then call the center for help. When we first started delivering "Over 70s" we had a driver who had been a wrestler in high school who refused to deliver a 71 lb pkg unless the center sent help. There has got to be a middle ground where the methods are being followed, the customers are receiving the service that they both deserve and pay for, and the "milkers" and the "runners" will see themselves in these posts and will work to either slow down and take care of the customer or will pick up the pace and not burden their co-workers. As for the Over 70s, common sense is your best guide. These are usually business stops so help is usually available there. The size and shape of the pkg certainly makes a difference. Use your best judgement but don't hurt yourself so that the company can make a few bucks on the Over 70 surcharge. [/QUOTE]
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Bias toward "runners"?
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