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Brown Cafe UPS Forum
UPS Discussions
Bias toward "runners"?
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<blockquote data-quote="Tony31yrs" data-source="post: 299433" data-attributes="member: 13245"><p>When I started, there was only UPS and the Post Office. If a pickup wasn't ready, we told them we'll pick it up tomorrow. Now, with all the competition, If you tick off a customer or don't bend over backwards for them, they go to the competition. If management keeps going the way of numbers over service- business will go down. I saw customers that quit the competition and went to us because they didn't like the service. I also saw where a driver or supe screwed up and they left us.</p></blockquote><p></p>
[QUOTE="Tony31yrs, post: 299433, member: 13245"] When I started, there was only UPS and the Post Office. If a pickup wasn't ready, we told them we'll pick it up tomorrow. Now, with all the competition, If you tick off a customer or don't bend over backwards for them, they go to the competition. If management keeps going the way of numbers over service- business will go down. I saw customers that quit the competition and went to us because they didn't like the service. I also saw where a driver or supe screwed up and they left us. [/QUOTE]
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