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<blockquote data-quote="bbsam" data-source="post: 1063656" data-attributes="member: 22662"><p>I think you may be in my area. We had a gentleman become very irate with one of my drivers. She had misdelivered a package to his house about 10 minutes earlier. She went back to retrieve and give him the correct package. He claimed he did not have the package. Driver called me and I instructed her to bring his package back and the terminal would sort it out in the morning. This was not satisfactory for him and in his tirade he threatened to "go get a gun." When she reported this to me, I took his package to the SM and let him know that we will not be returning to that address--ever. </p><p></p><p>The guy's a real piece of work. After several calls to terminal staff, the SM got on the phone and told him that, "No, you cannot drive an hour and a half here to get your package. If you arive on the property security will detain you until local authorities arive to take you and your package is being returned to the shipper."</p></blockquote><p></p>
[QUOTE="bbsam, post: 1063656, member: 22662"] I think you may be in my area. We had a gentleman become very irate with one of my drivers. She had misdelivered a package to his house about 10 minutes earlier. She went back to retrieve and give him the correct package. He claimed he did not have the package. Driver called me and I instructed her to bring his package back and the terminal would sort it out in the morning. This was not satisfactory for him and in his tirade he threatened to "go get a gun." When she reported this to me, I took his package to the SM and let him know that we will not be returning to that address--ever. The guy's a real piece of work. After several calls to terminal staff, the SM got on the phone and told him that, "No, you cannot drive an hour and a half here to get your package. If you arive on the property security will detain you until local authorities arive to take you and your package is being returned to the shipper." [/QUOTE]
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