Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Brown strikes again
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Todd TCE" data-source="post: 712896" data-attributes="member: 24603"><p>Figured I'd share this nugget of customer service with you.</p><p></p><p>Shipped NEXT DAY to Texas on Thursday.</p><p>Customer calls today; no package.</p><p>Checked tracking; EXCEPTION! (really??) </p><p>Reason:THE PACKAGE IS DELAYED AT THE ORIGIN HUB / FORWARDED TO THE FACILITY IN THE DESTINATION CITY (maybe you can make sense of that but we could not)</p><p>My assistant calls to get the scoop. </p><p>After going round about where/why/how UPS finally confesses; they just left it at the facility <u>here</u>! </p><p>Ok..mistakes happen, so what will you do about it?</p><p>Can send it for next week delivery. No mention of a refund or adj still.</p><p>Won't work. Too late now. Customer has race this weekend and needed TODAY. </p><p><em>Here's where it get's funny:</em> they want to charge me to return the package to me from the local facility! </p><p></p><p>I'm not feelin' it.</p></blockquote><p></p>
[QUOTE="Todd TCE, post: 712896, member: 24603"] Figured I'd share this nugget of customer service with you. Shipped NEXT DAY to Texas on Thursday. Customer calls today; no package. Checked tracking; EXCEPTION! (really??) Reason:THE PACKAGE IS DELAYED AT THE ORIGIN HUB / FORWARDED TO THE FACILITY IN THE DESTINATION CITY (maybe you can make sense of that but we could not) My assistant calls to get the scoop. After going round about where/why/how UPS finally confesses; they just left it at the facility [U]here[/U]! Ok..mistakes happen, so what will you do about it? Can send it for next week delivery. No mention of a refund or adj still. Won't work. Too late now. Customer has race this weekend and needed TODAY. [I]Here's where it get's funny:[/I] they want to charge me to return the package to me from the local facility! I'm not feelin' it. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Brown strikes again
Top