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UPS Discussions
Business development aka sales people....
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<blockquote data-quote="Coldworld" data-source="post: 558621" data-attributes="member: 4777"><p>Operations think they are the pie..period. They are the last folks in this company that care about the customer. They think that they are the ones who control all costs with this company. When you tell me I cant spend a few minutes a week with a customer then the only thing your doing is eroding the relationship that ups has with the customer. Hmmm, lets see, lets split hairs and save that extra 5 bucks a week..or better yet loose 25,000 dollars a year because the customer has gone to fedex. They are so out of touch with customers. and yes there are times that the only reason the customer has decided to stick it out with ups is because of the driver...this is something that mgt doesnt want to admit but knows is absolutely true.</p></blockquote><p></p>
[QUOTE="Coldworld, post: 558621, member: 4777"] [SIZE="3"][/SIZE]Operations think they are the pie..period. They are the last folks in this company that care about the customer. They think that they are the ones who control all costs with this company. When you tell me I cant spend a few minutes a week with a customer then the only thing your doing is eroding the relationship that ups has with the customer. Hmmm, lets see, lets split hairs and save that extra 5 bucks a week..or better yet loose 25,000 dollars a year because the customer has gone to fedex. They are so out of touch with customers. and yes there are times that the only reason the customer has decided to stick it out with ups is because of the driver...this is something that mgt doesnt want to admit but knows is absolutely true. [/QUOTE]
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